Wellness Retail Supervisor – Team Coach

Holland Barrett; Wrexham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

28 days' holiday

Holiday purchase scheme

24/7 Virtual GP access

Annual free at-home health testing kit

Job summary

Holland & Barrett in Wrexham is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will support the Store Manager, coach colleagues, and drive sales while ensuring stock, merchandising and operations run smoothly.

The role requires retail or customer service experience, excellent communication, and a passion for health and wellness. A proactive, team-oriented approach is essential in a busy store environment.

Qualifications

• Experience in retail or customer service with confidence to lead and inspire others.
• Excellent communication skills and ability to build positive relationships with colleagues and customers.
• Passion for health and wellness with curiosity to learn product knowledge.
• Strong organisational skills and ability to make sound decisions in a busy retail environment.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail leadership

Customer service

Communication

Organisational skills

Digital tools

Job description

Holland & Barrett in Wrexham is seeking a Supervisor to lead the store team and deliver an exceptional customer experience. You will support the Store Manager, coach colleagues, and drive sales while ensuring stock, merchandising and operations run smoothly.

The role requires retail or customer service experience, excellent communication, and a passion for health and wellness. A proactive, team-oriented approach is essential in a busy store environment.