Wellness Retail Supervisor — Lead & Coach Team

China-Britain Business Council; Kingston upon Thames; On-site; GBP 9,000 - 13,000; Part time

Benefits offered by this job

28 days holiday and bank holidays

24/7 Virtual GP access

Annual free at-home health testing kit

Employee Assistance Programme

Life assurance (2x salary)

£50 colleague product allowance

25% colleague discount

Cashback and retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Kingston upon Thames is seeking a part-time Supervisor to lead by example, coach colleagues and deliver exceptional customer experiences in a fast-paced retail setting. This 15-hour-per-week role (Mon, Thu, Sat) offers early-start flexibility and pays £14.52 per hour.

You will drive sales, oversee stock and merchandising, and ensure smooth store operations while fostering an inclusive team environment.

Qualifications

• Retail or customer service experience, with ability to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• Passion for health and wellness with willingness to learn product knowledge.
• Strong organisational skills and ability to make sound decisions in a busy retail environment.
• Comfort using digital tools to support customers and store operations.

Responsibilities

• Lead by example and support the Store Manager to deliver exceptional customer experiences and store goals.
• Coach, motivate and develop colleagues to build confidence and product knowledge.
• Complete training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence.
• Support planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy visits.

Skills

Leadership

Customer service

Communication

Health & wellness knowledge

Organisational skills

Digital tools

Tools

POS software

Job description

Holland & Barrett in Kingston upon Thames is seeking a part-time Supervisor to lead by example, coach colleagues and deliver exceptional customer experiences in a fast-paced retail setting. This 15-hour-per-week role (Mon, Thu, Sat) offers early-start flexibility and pays £14.52 per hour.

You will drive sales, oversee stock and merchandising, and ensure smooth store operations while fostering an inclusive team environment.