Wellness Retail Supervisor — Lead & Coach (20h/wk)

HOLLAND AND BARRETT; Greater London; On-site; GBP 13,000 - 18,000; Part time

Benefits offered by this job

28 days holiday

Holiday purchase scheme

Virtual GP access

Annual health testing kit

Employee Assistance Programme

Pension

Life assurance

Staff discount

Cycle to Work scheme

Job summary

Holland & Barrett in London’s Surrey Quays area is seeking a part-time Supervisor for a 5-month fixed-term contract, 20 hours per week. You will lead store operations, coach colleagues, and ensure excellent customer experiences while delivering health and wellness guidance.

You’ll support with sales, stock, merchandising and compliance, while maintaining a positive, inclusive store environment. Prior retail/customer service experience required.

Qualifications

• Experience in retail or customer service, with the confidence to lead and inspire others.
• Excellent communication skills and the ability to build positive relationships with colleagues and customers.
• A passion for health and wellness, with curiosity to keep learning and developing your product knowledge.
• Strong organisational skills and the ability to make sound decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and day-to-day store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues, helping them build confidence, product knowledge and deliver their best every day.
• Complete our Qualified to Advise training to provide trusted health and wellness guidance to customers.
• Drive sales, stock availability, visual merchandising and operational excellence across the store.
• Support commercial performance through effective planning, cost control, compliance and safe working practices.
• Create a positive, inclusive environment where colleagues feel supported and customers enjoy every visit.

Skills

Retail leadership

Communication skills

Customer service

Digital tools

Tools

POS systems

Job description

Holland & Barrett in London’s Surrey Quays area is seeking a part-time Supervisor for a 5-month fixed-term contract, 20 hours per week. You will lead store operations, coach colleagues, and ensure excellent customer experiences while delivering health and wellness guidance.

You’ll support with sales, stock, merchandising and compliance, while maintaining a positive, inclusive store environment. Prior retail/customer service experience required.