Front Of House Assistant

Bannatyne; Folkestone; On-site; GBP 4,600 - 4,800; Part time

Benefits offered by this job

Complimentary lunch/breakfast

Flexible schedule

28 days annual leave increasing with 2

Free gym membership

Discounted spa treatments 30%

Discounted spa goods 20%

Discounted meals & beverages 50%

Career & personal development training

Mental health support

Job summary

Bannatyne is seeking a Front of House Assistant for weekends in Folkestone. The role supports guest reception, handles inquiries, and assists with spa bookings and beverage service. A friendly, well-organised approach helps create a welcoming atmosphere for guests.

Hours are 8 per week at £12.71 per hour, with benefits including staff discounts, training, and wellness perks. Flexibility for early starts or late finishes is valued in this role.

Qualifications

• Experience as receptionist or front-of-house preferred.
• Experience with booking systems is a plus.
• Strong customer-service mindset and friendly demeanor.

Responsibilities

• Greet guests with a warm, professional welcome and manage front desk interactions.
• Handle emails, phone calls and in-person queries efficiently.
• Prepare and serve beverages/snacks where applicable and assist with cafe bar duties.
• Manage spa bookings and appointments to ensure smooth scheduling.
• Answer guest questions about spa services and products.
• Process guest payments and maintain an orderly reception area.
• Promote spa services and retail products to guests.
• Keep the reception tidy and coordinate with therapists and staff.
• Log visitors and contractors accurately and complete required training.

Skills

Interpersonal skills

Customer service

Organisational skills

Communication skills

Flexible hours

Job description

Job Title : Front of House Assistant (Weekends)
Hours :8 hours per week
Rate of Pay :£12.71 per hour
Location :Folkestone

Do you have a warm personality and natural skill for organisation? Are you passionate about wellness and exceptional customer service? Bannatyne, a leader in the health and wellness, is looking for a welcoming and efficient Front of House Assistant to join our team. If you’re ready to create a lasting first impression and ensure a seamless experience for our guests, we want to hear from you!

Our Perks:

• B-Fed - complimentary lunch or breakfast.
• Flexible schedule.
• 28 days annual leave increases with tenure.
• Free gym membership.
• Complimentary gym membership for another person (after 2 years service).
• Discounted Spa Treatments - 30%
• Discounted Spa Goods - 20% ELEMIS Products.
• Discounted Meals and Beverages - 50% cafe/bar.
• Career & Personal Development training.
• Mental Health, Well-Being and EAP Services.
• Length of Service Awards.
• Staff Awards and Bonuses.
• Discounted entertainment and shopping.

A typical day in the life of a Front of House Assistant:

• Greet and welcome guests with a friendly and professional demeanour.
• Dealing with emails, phone calls and face to face queries.
• Prepare and serve a variety of beverages and light snacks efficiently (If your site has a cafe bar)
• Manage spa bookings and appointments, ensuring a smooth scheduling process.
• Handle guest inquiries providing information about spa services, treatments and products.
• Process payments and manage the reception area efficiently.
• Assist with the promotion of spa services, special offers and retail products.
• Ensure the reception area is clean, tidy and inviting at all times.
• Coordinate with Spa Therapists and other staff to ensure seamless service delivery.
• Ensure all visitors to the site are logged correctly including contractors and guest passes.
• Undertake all relevant training required for the role.

What we are looking for:

• Have strong interpersonal and communications skills and a customer focused attitude.
• A genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.
• The ability to establish rapport, build trust and demonstrate credibility.
• Ability to work flexible hours, including weekends and holidays. Hours can be 5.30am starts to 10.30pm finishes.

It would be desirable if you had proven experience in a receptionist or customer service role, preferably in the hospitality industry. It would also be beneficial if you were proficient in using booking systems and basic computer skills.

Why Bannatyne?

Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you’ll be the first point of contact for our guests, setting the tone for their entire experience. You’ll work in a serene environment, surrounded by a team dedicated to making a difference in people’s lives.

Join us at Bannatyne, where your friendly smile and exceptional service will make a lasting impact!