Wellness Front Desk & Guest Concierge

Bannatyne; Leeds; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Lunch or breakfast

Flexible schedule

28 days leave

Free gym

Guest gym access

Spa discount 30%

Spa product discount

Cafe discount 50%

Training & development

Wellbeing support

Service awards

Staff bonuses

Discounted entertainment

Job summary

Bannatyne in Cookridge is seeking a friendly Front of House Assistant to welcome guests, handle queries, and support spa bookings. You’ll manage payments, serve beverages or snacks where applicable, and help promote spa services and products.

Hours are 1 x 8 hour and 1 x 16 hour positions. A warm personality, good organisation and customer service focus are essential; experience in reception or hospitality is beneficial, with flexible weekend/holiday availability.

Qualifications

• Strong interpersonal and communication skills with a customer-focused attitude.
• Genuine passion for health, wellness and customer service.
• Excellent organisational skills and multitasking abilities.

Responsibilities

• Greet and welcome guests with a friendly and professional demeanour.
• Handle emails, phone calls and face-to-face queries.
• Prepare and serve beverages and light snacks efficiently (if site has cafe bar).
• Manage spa bookings and appointments with smooth scheduling.
• Process payments and keep the reception area tidy and inviting.
• Assist promotion of spa services, offers and retail products.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractors accurately; undertake required training.

Skills

Interpersonal skills

Communication skills

Customer service

Organisational skills

Multitasking

Flexibility

Tools

Booking systems

Basic computer skills

Job description

Bannatyne in Cookridge is seeking a friendly Front of House Assistant to welcome guests, handle queries, and support spa bookings. You’ll manage payments, serve beverages or snacks where applicable, and help promote spa services and products.

Hours are 1 x 8 hour and 1 x 16 hour positions. A warm personality, good organisation and customer service focus are essential; experience in reception or hospitality is beneficial, with flexible weekend/holiday availability.