Wellness Front Desk Associate

Bannatyne; Burton upon Trent; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Complimentary gym membership.

Discounted spa treatments 30%

Flexible schedule

28 days annual leave

Career & Personal Development training

Mental Health and EAP services

Staff awards and bonuses

Discounted meals and beverages 50%

Free gym membership

Discounted spa goods 20%

Discounted entertainment and shopping

Job summary

Bannatyne is hiring a Front of House Assistant in Burton. The role requires a warm, organized approach to guest interactions and a proactive service mindset. You’ll handle inquiries, bookings, and reception duties, contributing to a first-class guest experience.

Hours are 8 per week with a rate of £12.71 per hour. The position supports a wellness-focused environment, with opportunities to engage guests across spa services and retail offerings.

Qualifications

• Proven customer service aptitude and friendliness.
• Strong organisational skills and attention to detail.
• Willingness to work flexible hours including weekends.

Responsibilities

• Greet guests warmly and manage reception with professionalism.
• Handle emails, phone calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for smooth scheduling.
• Process payments and maintain a tidy, welcoming reception area.
• Promote spa services and retail products to guests.
• Coordinate with spa staff to ensure seamless service delivery.
• Ensure visitor logs are accurate and up-to-date.

Skills

Interpersonal skills

Customer service

Organisation

Communication

Flexible hours

Tools

Booking systems

Basic computer skills

Job description

Bannatyne is hiring a Front of House Assistant in Burton. The role requires a warm, organized approach to guest interactions and a proactive service mindset. You’ll handle inquiries, bookings, and reception duties, contributing to a first-class guest experience.

Hours are 8 per week with a rate of £12.71 per hour. The position supports a wellness-focused environment, with opportunities to engage guests across spa services and retail offerings.