Flexible Hours: Wellness Spa Front Desk & Guest Experience

Rueter Personalberatung; Leicester; On-site; GBP 5,200 - 5,600; Part time

Benefits offered by this job

Complimentary meals

Flexible schedule

28 days annual leave

Free gym membership

Discounted spa treatments

Discounted spa goods

50% cafe/bar

Career development

Mental health support

Length of service awards

Staff bonuses

Job summary

Bannatyne in Leicester is seeking a Front of House Assistant to greet guests, manage the reception, and support spa operations. This part-time role is 8 hours per week at £12.71 per hour. You will handle enquiries, bookings and payments, coordinating with spa staff to ensure a smooth guest experience.

We offer friendly colleagues and perks as part of the team, with a focus on health, wellness and great service for every guest.

Qualifications

• Strong interpersonal and communications skills with a customer-focused attitude.
• Passion for health, wellness and customer service; excellent organisational skills.
• Flexible hours including weekends; ability to start 5:30am or finish 10:30pm.

Responsibilities

• Greet guests warmly and professionally.
• Handle emails, calls and in-person queries.
• Prepare and serve beverages and light snacks where applicable.
• Manage spa bookings and appointments for a smooth schedule.
• Process payments and manage the reception area efficiently.
• Coordinate with Spa Therapists and staff to ensure seamless service delivery.
• Log visitors and contractor passes; keep reception tidy.

Skills

Interpersonal skills

Communication skills

Customer focus

Organisational skills

Multitasking

Rapport building

Flexible hours

Tools

Booking systems

Computer skills

Job description

Bannatyne in Leicester is seeking a Front of House Assistant to greet guests, manage the reception, and support spa operations. This part-time role is 8 hours per week at £12.71 per hour. You will handle enquiries, bookings and payments, coordinating with spa staff to ensure a smooth guest experience.

We offer friendly colleagues and perks as part of the team, with a focus on health, wellness and great service for every guest.