Wellness Café Team Member | Service & Food Excellence

Virgin Active & KAUAI; Chelmsford; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

33 days annual leave

Pension fund

50% discount on Kauai meals while on;d

Complimentary Virgin Active membership

Job summary

Kauai is hiring 4 full-time Team Members in the UK to deliver warm service, prepare fresh food and beverages, and ensure top hygiene and safety standards across the café environment. You’ll operate POS systems, learn the menu and allergen information, and work closely with both Food & Beverage and Virgin Active teams to create an outstanding member experience.

This role requires flexibility for early mornings, evenings, weekends and bank holidays, with a 40-hour week.

Qualifications

• Previous experience in customer service, hospitality or food service.
• Food Safety Level 2 qualification.
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience.
• Ensure food safety, hygiene and cleanliness standards are maintained.
• Complete opening, closing, preparation and temperature check procedures.
• Follow allergen procedures and prevent cross-contamination.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised café environment across dining areas, counters and displays.
• Collaborate with Virgin Active and Food & Beverage teams to deliver a seamless member experience.
• Support training of new team members and uphold Virgin Active brand standards.

Skills

Customer service

Communication

Attention to detail

Fast-paced work

Education

Food Safety Level 2

Food Allergy Training

Tools

POS systems

Job description

Kauai is hiring 4 full-time Team Members in the UK to deliver warm service, prepare fresh food and beverages, and ensure top hygiene and safety standards across the café environment. You’ll operate POS systems, learn the menu and allergen information, and work closely with both Food & Beverage and Virgin Active teams to create an outstanding member experience.

This role requires flexibility for early mornings, evenings, weekends and bank holidays, with a 40-hour week.