Wellness Café Team Member — Guest Experience

Virgin Active; Nottingham; Hybrid; GBP 21,000 - 25,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on.

Complimentary Virgin Active membership

Job summary

Kauai at Virgin Active is hiring a Team Member in Nottingham to deliver warm service, prepare fresh food and drinks to brand standards, and support a seamless member experience. You will handle orders, maintain hygiene, and contribute to a welcoming cafe environment within a premium wellbeing club.

The role requires flexibility to work mornings, evenings, weekends and holidays, with opportunities to develop within a growing wellness brand.

Qualifications

• Customer service experience is desirable.
• Food Safety Level 2 qualification or willingness to obtain.
• Food Allergy and Intolerance training.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process orders and payments accurately using POS systems.
• Maintain knowledge of menu items, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience.
• Ensure food safety, hygiene and cleanliness standards are maintained.
• Complete opening, closing, preparation and temperature check procedures.
• Follow allergen procedures and prevent cross-contamination.

Skills

Customer service

Communication

Attention to detail

Teamwork

Multi-tasking

Education

Food Safety Level 2

Allergen training

Job description

Kauai at Virgin Active is hiring a Team Member in Nottingham to deliver warm service, prepare fresh food and drinks to brand standards, and support a seamless member experience. You will handle orders, maintain hygiene, and contribute to a welcoming cafe environment within a premium wellbeing club.

The role requires flexibility to work mornings, evenings, weekends and holidays, with opportunities to develop within a growing wellness brand.