Wellness Café Team Member – Food Prep & Guest Service

Virgin Active; England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

30 days annual leave

Pension fund

50% discount on Kauai meals while on .

Complimentary Virgin Active membership

Job summary

Kauai at Virgin Active is seeking a Team Member to deliver warm service and prepare food and drinks to brand standards in a welcoming café environment. You will handle orders, maintain hygiene, and support colleagues to create an outstanding member experience.

Role requires attention to detail, willingness to learn allergen information and food safety practices, with flexibility to work early mornings, evenings, weekends and bank holidays.

Qualifications

• Customer service or hospitality experience is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Skills

Customer service

Hospitality

Food service

Communication

Education

Food Safety Level 2

Food Allergy Training

Job description

Kauai at Virgin Active is seeking a Team Member to deliver warm service and prepare food and drinks to brand standards in a welcoming café environment. You will handle orders, maintain hygiene, and support colleagues to create an outstanding member experience.

Role requires attention to detail, willingness to learn allergen information and food safety practices, with flexibility to work early mornings, evenings, weekends and bank holidays.