Wellness Café Team Member – Food Service & Guest Care

Virgin Active & KAUAI; Thundersley; Presencial; GBP 11.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

33 days annual leave

Pension fund

50% discount on Kauai meals while on d

Complimentary Virgin Active membership

Descripción de la vacante

Kauai at Virgin Active is hiring two team members for a cafe-style role in the UK. You’ll deliver friendly service, prepare fresh food and drinks to brand standards, and handle orders with a POS system while upholding high hygiene and allergen practices.

This role supports guest experiences across the wellness club, with flexible hours and opportunities to learn, train, and progress within the Virgin Active and Kauai brands.

Formación

• Previous experience in a customer service, hospitality or food service environment is desirable.
• Food Safety Level 2 qualification (or willingness to obtain).
• Food Allergy and Intolerance Training.
• Passion for delivering outstanding customer service.
• Strong communication and interpersonal skills.
• Excellent attention to detail and commitment to food safety and hygiene.
• Ability to work efficiently in a fast-paced environment.
• A proactive, positive and reliable approach to work.
• Flexible to work early mornings, evenings, weekends and bank holidays.

Responsabilidades

• Deliver warm, friendly and genuine service to every member and guest.
• Prepare food and beverages to brand recipes and presentation standards.
• Process customer orders and payments accurately using POS systems.
• Maintain excellent knowledge of menu items, promotions, allergens and nutritional information.
• Recommend products and provide an exceptional customer experience through confident service.
• Ensure food safety, hygiene and cleanliness standards are maintained at all times.
• Complete opening, closing, preparation and temperature check procedures accurately.
• Follow allergen procedures and prevent cross-contamination throughout food preparation.
• Monitor stock levels and communicate replenishment requirements.
• Maintain a clean, organised and welcoming café environment, including dining areas, counters and displays.
• Work collaboratively with colleagues across both the Food & Beverage and Virgin Active teams to deliver a seamless member experience.
• Support the training of new team members and contribute to maintaining Virgin Active brand standards.

Conocimientos

Customer service

Hospitality

Food service

Food safety

Allergen awareness

Communication

Attention to detail

Teamwork

POS systems

Educación

Food Safety Level 2 qualification

Herramientas

POS systems

Descripción del empleo

Kauai at Virgin Active is hiring two team members for a cafe-style role in the UK. You’ll deliver friendly service, prepare fresh food and drinks to brand standards, and handle orders with a POS system while upholding high hygiene and allergen practices.

This role supports guest experiences across the wellness club, with flexible hours and opportunities to learn, train, and progress within the Virgin Active and Kauai brands.