Reservations Consultant

Champneys; Ashby-de-la-Zouch; In loco; GBP 21.000 - 26.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health incentives

Digital fitness programmes

Nutrition guides

Self-guided meditation

Complimentary Spa Day ( probation )

Discount on Champneys products

Discounted memberships

Free parking

Descrizione del lavoro

Champneys is seeking a Reservations Consultant to join our vibrant call centre team. You will be highly motivated, self-driven and passionate about delivering a fantastic guest experience, handling calls and emails to secure bookings across our wellness offerings.

You will work in a fast-paced environment, using Resort Suite PMS, with shifts between 8.00am and 9.00pm. Previous reservations or contact centre experience is highly valued and you will be supported by a lively team and great company

Competenze

• Experience in reservations or contact/call centre is preferred.
• Experience with Resort Suite PMS is advantageous.

Mansioni

• Assist guests with reservations and requests to secure their experience.
• Work in a fast-paced contact centre environment and deliver a fantastic guest experience.
• Use Resort Suite PMS to manage bookings and schedules.

Conoscenze

Call centre experience

Customer service

Communication skills

Reservations handling

Strumenti

Resort Suite PMS

Descrizione del lavoro

We know more often than not the guest experience starts in our call centre. When we receive calls or emails we know we have a guest that wants to embark on a journey of wellness and wellbeing and wants to experience one of our many offerings across our diverse portfolio.

This team environment is incredibly quick paced, lively, action packed and full of energy.

As a Reservations Consultant with us, you will be highly motivated and passionate about securing the requested guest experience. You will be; self-driven, highly motivated, engaged in our product and have a flair for customer service. You will work to the highest standard, and will assist our guests with any needs and requirements.

This is a fantastic opportunity to join our high energy contact centre team who pride themselves on delivering a fantastic guest experience in a friendly and engaging way. We use Resort Suite as our PMS, experience with this will be advantageous. Due to the nature and the pace of this role the ideal candidate will have previous experience within not just reservations but in contact / call centre.

Hours of operation are between 8.00am and 9.00pm shifts may vary between these hours.

Being the iconic wellbeing brand that we are you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

Not only will you work in great company you will also have access to the following:

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self-Guided meditation
• Champneys experiences (such an overnight stay or an ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all the important things you need at your fingertips.
• In house social media connecting our Champneys Family
• Employee Assistance Programme, offering counselling sessions and legal advice if required, other perks such as shopping discounts and financial support to list a few benefits.
• Motivating, rewarding and engaging colleague events.
• Discounted stays for you, your friends and family at any of our properties.
• Complimentary Spa Day on completion of your probationary period.
• 50% discount on all Champneys products.
• Great discounts on our partner products Elemis and Clarins.
• Discounted membership to our exceptional health clubs.
• Merlin Entertainments Attraction.
• Introduce a friend incentive.
• Long Service celebrations.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Mottram Hall, Springs, Tring and the College only].