Wellbeing Administrator

Birmingham St Mary's Hospice; Birmingham; Hybrid; GBP 9,900 - 11,000; Part time

Benefits offered by this job

Enhanced annual leave

NHS pension continuity

Job summary

Birmingham St Mary's Hospice is seeking a Wellbeing Administrator at the Selly Park site to deliver high-quality administrative support to the Wellbeing Team. You will assist with events, volunteer recruitment, data entry in Hospice IT systems, PSA tasks, and meeting note-taking, while upholding patient confidentiality and empathetic service.

The role is part-time (15 hours/week) with salary in the Corporate Band H range and NHS pension benefits for continuity with previous service.

Qualifications

• Be a skilled, compassionate administrator with experience of databases and Excel spreadsheets.
• Have a calm, sympathetic professional telephone manner with the ability to deal with distressing phone calls.
• Have an understanding of palliative care.
• Be extremely discrete and aware of patient confidentiality.
• Be organised with the ability to prioritise.

Responsibilities

• Help to organise team events in memory of loved ones.
• Provide administrative guidance through the recruitment and training process of new volunteers.
• Accurately inputting data using Hospice IT systems in a timely manner.
• Raising purchase orders and checking invoices.
• Taking notes and producing meetings for internal meetings.

Skills

Databases

Excel spreadsheets

Telephone manners

Palliative care understanding

Discretion / confidentiality

Organisation

Tools

Hospice IT systems

Job description

Make a meaningful difference where it matters most

Close Date: 30th September 2026

Interviews: Week Commencing 12th October 2026
Location: Selly Park Hospice
Hours: 15 per week
Salary: Corporate Band H – £9,940 – £10,917 (£24,852 – £27,293 full time equivalent)
DBS Requirement: Basic

At Birmingham Hospice, we support people living with life‑limiting illness to live as well as they can – and we walk alongside their families during some of life’s most challenging moments. We are now looking for a WellBeing Administrator to join our compassionate, expert team at our Selly Park site.

About the Role

The Wellbeing Administrator ensures the delivery of a very high-quality administrative service for the whole Wellbeing Team. Reporting to the Wellbeing Team Lead, the Administrator will provide an efficient and professional service whilst always supporting patients, families, carers and communities with empathy, sympathy, dignity and tact.

Key responsibilities include:

• Helping to organise team events in memory of loved ones
• Providing administrative guidance through the recruitment and training process of new volunteers
• Accurately inputting data using Hospice IT systems in a timely manner
• Raising purchase orders and checking invoicesli>
• Taking notes and producing meetings for internal meetings

About you:

You’ll

• Be a skilled, compassionate administrator with experience of databases and excel spreadsheets
• Have a calm, sympathetic professional telephone manner with the ability to deal with distressing phone calls
• Have an understanding of palliative care
• Be extremely discrete and aware of patient confidentiality
• Be organised with the ability to prioritise.

Why Join Us?

• Be part of a forward-thinking, values-driven charity
• Enjoy a generous benefits package including enhanced annual leave
• If coming from the NHS or another hospice continuous service benefits for pension and annual leave
• Make a real difference in people’s lives when they need it most

“After I saw the care my dad received at the hospice, I knew I wanted to work there.”

Barbara Bennett, a Healthcare Assistant at Birmingham Hospice’s Erdington site, was inspired to join the hospice after seeing the expert palliative care her dad, Frederick, received there.

Having worked in healthcare for 30 years, Barbara decided it was time she went into palliative and end of life care after helping to care for her father when he was diagnosed with heart failure, kidney failure and dementia.

The hospice is committed to developing a dynamic and diverse workforce, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities. We are committed to building a culture of inclusion and belonging. We would love to hear from you, about what makes you uniquely you and how this opportunity will support you to succeed.

Our Values

Our values are at the heart of everything we do as we continue in our mission to enable more people from all communities to access the care of their choice at the end of life.