Visitor Experience Team Member

Birmingham Hospice; Birmingham; On-site; Part time

Benefits offered by this job

Generous holiday entitlement

Comprehensive training and development opportunities

Wellbeing programmes

Supportive team environment

Job summary

A local charity organization in Birmingham is seeking a Visitor Experience Team Member to deliver exceptional customer care. You will be the first point of contact for visitors, ensuring a friendly experience while supporting various teams within the hospice. Ideal candidates have strong interpersonal skills, flexibility, and a positive attitude. Join a passionate team dedicated to improving the quality of life for those in need. This part-time position offers generous holiday entitlement and career development opportunities.

Qualifications

• Previous experience in a customer service environment is preferred.
• Strong communication skills are essential.
• Positive and adaptable attitude is necessary.

Responsibilities

• Be the first point of contact for visitors and callers.
• Work closely with teams for smooth communication and support.
• Assist in our on-site Hive Café as needed.

Skills

Excellent interpersonal skills

Adaptable attitude

Customer service experience

Flexibility for weekend shifts

Job description

Visitor Experience Team Member

Hours: 20 hours per week (Monday to Friday - 4 days working 4pm–8pm & 1 day working 8am-12pm)

Closing Date: 6 January 2026

Interview Date: Week commencing 19 January 2025

Do you have a passion for delivering exceptional customer care and believe that every moment matters? If so, Birmingham Hospice wants you on our team! We’re looking for a Visitor Experience Team Member to be one of the welcoming faces and voices of our organisation.

At Birmingham Hospice, we’re dedicated to improving the quality of life for people living with life‑limiting conditions and supporting their loved ones during the most challenging times. Every interaction counts—and that’s where you come in.

What You’ll Do

• Be the first point of contact for visitors and callers, creating a warm, friendly, and professional experience.
• Work closely with teams across the organisation to ensure smooth communication and support.
• Occasionally assist in our on‑site Hive Café and take on other duties that keep our hospice running smoothly.

What We’re Looking For

• Flexibility to cover some weekend and occasional morning shifts.
• A positive, adaptable attitude and willingness to help wherever needed.
• Excellent interpersonal and communication skills.
• Previous experience in a customer service environment.

Why Join Birmingham Hospice?

• Generous holiday entitlement
• Comprehensive training and development opportunities to grow your career.
• Wellbeing programmes to support your health and happiness.
• A supportive, passionate team that values kindness and collaboration.
• The pride of working for a respected charity that truly changes lives.

For an informal chat, email Sandra Humphries at:

To apply, visit: birminghamhospice.org.uk/about-us/join-us

The hospice is committed to developing a dynamic and diverse team, representative of the communities it serves. We ask you, therefore, to complete the Equal Opportunities monitoring form to help us in this aim.

We value each person as an individual – whether they are colleagues, patients, family members, carers or supporters, every person matters. We embrace diversity of culture, background and environment knowing it enriches our workplace and our relationships with our local communities.

We are committed to building a culture of inclusion and belonging. We would love to hear about what makes you uniquely you and how this opportunity will support you to succeed.

Seniority level: Not Applicable

Employment type: Part-time

Job function: Administrative

Industries: Hospitals and Health Care and Health and Human Services