Individual Giving and Office Support Coordinator

Willen Hospice; Milton Keynes; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

On-site parking

Subsidised catering

Blue Light Card discounts

Employee Assistance Programme

Generous benefits package

Job summary

Willen Hospice is seeking an organised Individual Giving and Office Support Coordinator in Milton Keynes. You’ll provide accurate administrative support for the Individual Giving activity, including campaigns and stewardship, while also delivering efficient office support across Fundraising.

You’ll handle enquiries warmly, manage data in the CRM, and help keep information and meetings running smoothly. A proactive, caring approach is essential for supporters and colleagues alike.

Qualifications

• Warm, highly organised administrator with supporter-focused approach.
• Reliable, accurate and able to manage multiple tasks and deadlines.
• Experience in charity sector or CRM systems is desirable but not essential.

Responsibilities

• Provide administrative support for Individual Giving campaigns and income processes.
• Respond to supporter enquiries warmly and professionally, escalating complex matters as needed.
• Process supporter details, preferences and Gift Aid within approved procedures.
• Enter and check supporter and campaign data in the CRM; produce routine reports and trackers.
• Coordinate fundraising meetings and team activities, including papers and actions.
• Maintain shared folders, SharePoint sites and Teams channels with proper naming and archiving.

Skills

Excellent communication

Organisational skills

Tools

Microsoft 365

Outlook

Word

Excel

Teams

SharePoint

Job description

Individual Giving and Office Support Coordinator

Location The Well, Willen Hospice - Milton Keynes Salary Circa £25,500 per annum Working pattern 35 hours per week - occasional evening andweekend workrequired Closing Date Thursday, September 17, 2026

Job Summary

We’relooking for a warm, highly organised administrator to join Willen Hospice as our Individual Giving & Office Support Coordinator. Working within our Strategic Fundraising & Partnerships team,you’llprovideaccurate, supporter-focused administration for our Individual Giving activity, including campaigns,stewardshipand income-related processes.

Alongside this,you’llprovide coordinated office support across Fundraising, helping colleagues manage information, meetings,systemsand routine administration efficiently – keeping everything running smoothly behind the scenes.

Ifyou’rehighly organised, comfortable juggling competing priorities, and enjoy providing warm, professional care to supporters and colleagues alike,we’dlove to hear from you.

Whatyou’lldo:

• Provide administrative support for agreed Individual Giving activity, including campaigns,stewardshipand income-related processes.

• Respond to routine supporter enquiries warmly and professionally, escalating sensitive or complex matters where needed.

• Process supporter details, preferences, regulargiftsand Gift Aid information accurately within authorised procedures.

• Enter, update and check supporter and campaign information on the CRM, and produce routine reports,trackersand summaries.

• Provide day-to-day administrative support across Fundraising, including correspondence, documents,trackersand routine queries.

• Coordinate meetings and team activities, including invitations, arrangements, agendas,papersand actions.

• Maintain shared folders, SharePoint sites and Teams channels using agreed naming,permissionsand archiving arrangements.

We’relooking for someone who is:

• A clear andaccuratecommunicator, able to provide warm, professional supporter care and adapt to different audiences.

• An experienced administratorwho isconfident using Microsoft 365, particularly Outlook, Word, Excel,Teamsand SharePoint.

• Able to manage competing tasks,maintaintrackers and schedules, and meet deadlines.

Experience in fundraising, the charity sector or with CRM systems is desirable but not essential – just as important is your reliability, attention to detail and genuine care for the peopleyou’llbe supporting.

About the organisation

Set in the tranquil grounds of Willen Lake, Willen Hospice is the leading provider of specialist palliative care in the Milton Keynes area. We offer round-the-clock, expert care to local patients with a life-limiting illness, both in their own homes and in our In-Patient Unit. Our passionate staff and volunteers make sure our care is personalised to each patient’s needs and supports their loved ones too. We have a thriving Therapeutic & Wellbeing service providing counselling, physiotherapy, activity groups and more, and a specialist Lymphoedema service. As a registered charity, we raise vital funds through our dedicated Income Generation team and our growing portfolio of high street and online shops, to ensure our care stays free of charge.

Benefits

• A role with purpose – be part of a team delivering outstanding palliative care.

• Supportive and caring environment – work with passionate colleagues.

• Great benefits package – generous annual leave entitlement starting at 35 days (inclusive of statutory and bank holidays), contributory pension scheme, enhanced maternity/sick pay, and ongoing professional development.

• Perksand extras – free on-site parking, subsidised catering, Blue Light Card discounts (with membership), and an Employee Assistance Programme.

Closing date: 5pm Thursday 17th September 2026

Interview Date: 23rd & 24th September 2026

Please note that this advert may close early if a high number of applications are received. We therefore encourage early submission of your application.