Site Manager - Greater Manchester

National Trust; Manchester; On-site; GBP 3,000 - 3,600; Full time

Benefits offered by this job

Pension scheme

Free entry to NT places

Rental deposit loan

Season ticket loan

EV car lease

Job summary

National Trust is seeking a Site Manager for the Dunham Massey Christmas event. You will oversee daily operations, lead the duty management rota, and collaborate with property teams and partners to deliver an excellent visitor experience.

The role emphasises health and safety, risk management, and customer service, with flexible hours during a 12-month term and frequent event-driven shifts to support a busy festive period.

Qualifications

• Experience managing busy, customer-facing environments and/or historic properties.
• Ability to assess and manage risk with health, safety and compliance knowledge.
• Strong people skills and ability to lead through others.

Responsibilities

• Oversee day-to-day operational management of the event.
• Lead the venue duty management rota with support from the management team.
• Ensure buildings and landscape are protected while delivering a warm welcome to visitors.
• Respond to customer enquiries and support event administration.
• Promote health and safety culture and manage risk to run the event safely and cost-effectively.

Skills

Operational management

Risk management

People skills

Autonomy

Leadership experience

Customer service

Job description

We're looking for Site Managers to support and deliver the Christmas at Dunham Massey event. In this role, you'll be responsible for the day-to-day operational management of the event, working closely with both property colleagues and event partners. In this role, you'll be responsible for the day-to-day operational management of the event, working closely with both property colleagues and event partners., Working Pattern: The hours advertised for this role is reflective of 12 months, however the actual hours you'll be required to work across the term of the contract is 225 hours. The amount of hours you work each month may vary, however your salary will be paid in equal instalments over the term of your contract. You will work an average of 3 to 4 days per week, but exact working days and hours will vary during the pre-event and event periods. It is likely that you will work up to 4 shifts of up to 8.5 hours each week, and you'll be required to work a proportion of the 43 event dates as one of the two Duty Managers., Using your strong people skills, you'll build effective working relationships with property colleagues and event partners, leading the venue duty management rota for the event, with support from the Dunham management team and wider property colleagues. You'll ensure Dunham's buildings and landscape are appropriately protected, while maximising opportunities to share the National Trust's purpose and work with the tens of thousands of visitors attending the event. You'll have operational line management responsibility for National Trust staff and volunteers on event nights, and will help ensure the consistent delivery of an excellent visitor experience. You'll also work closely with Dunham's Business Services Team to respond to customer enquiries, provide information, and support the administration of the event. A key part of the role is ensuring compliance with relevant national systems, policies and procedures. You'll promote a strong health and safety culture, assess and manage risk, and help ensure the event operates safely, efficiently and cost-effectively, while maintaining high presentation standards and delivering a warm Dunham welcome to every visitor. You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what's possible in this role.

We’d love to hear from you if you're:

• Operational management experience in a busy customer facing environment and/or at historic properties, with an appreciation of balancing visitor experience and revenue generation
• Experience of assessing & managing risk, with knowledge of health & safety and compliance requirements, and planning for and managing emergency scenarios
• Strong people skills, with the ability to build effective relationships, deliver through others, and make the most of shared expertise
• Ability to work on your own initiative, responding to varying pressures and managing difficult situations
• Some previous leadership experience, demonstrating your ability to make good decisions, take accountability and stay organised
• Good communication skills, including delivering excellent customer service and handling complaints effectively

Dunham Massey is a 3,000-acre estate situated approximately 10 miles south of central Manchester and three miles south of Altrincham. Roger Grey, 10th Earl of Stamford, gave it to the National Trust in 1976 and today it attracts over 500,000 visitors a year. This elegant Georgian mansion, set within a magnificent 300 acre deer park and including one of Britain's finest winter gardens, is a very popular visitor attraction with over 100 staff.

The busy team has a strong commercial focus and a fast-paced environment. Within the park walls there is a shop, caf , restaurant and ice cream parlour. On the wider estate, there are 20 farms, 100 cottages, a golf course and an award winning housing development. The house, garden and parkland hide many layers of history and have many stories to tell.

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever. The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world. Its achievements have enabled the general public and the Trust's members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement. The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places