Welcome & Service Team Member - Sutton-on-Sea

National Trust; Greater London; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Pension scheme up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Flexible working whenever possible

Employee assistance programme

Free parking at most Trust places

Job summary

Sandilands, part of the Lincolnshire Coast portfolio, is seeking a part-time visitor assistant to join a small team and help open the site to visitors. You will contribute to a warm welcome and a high-quality visitor experience, shaping how guests feel from arrival to departure.

Day to day you will deliver excellent customer service, answer queries, and share information to help visitors get the best day possible.

Qualifications

• Experience delivering high-quality customer service.
• Able to work as part of a small team and independently.
• Good organisation and adaptability to changing tasks.
• Willingness to learn new skills and take on new responsibilities.

Responsibilities

• Deliver a great all-round customer service experience.
• Answer queries and share information to help visitors.
• Support membership growth and talk to visitors about National Trust benefits.
• Assist with events and social media promotion as needed.

Skills

Customer service

Team player

Organised

Adaptable

Willing to learn

Job description

Reporting to the Site Manager, you'll be part of a small team working at Sandilands as part of the Lincolnshire Coast portfolio. It's a really exciting time to join the team as we fully open the site to visitors as the six year project to create a place where people and nature thrive together at Sandilands. You'll have the opportunity to help shape the visitor welcome and support the team in delivering a great visitor experience.

What you'll be doing day to day, you'll deliver a great all-round customer service experience. You'll be on hand answering queries and listening to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can. You'll be motivated to achieve targets and confidently talk to visitors about supporting the National Trust, by helping to grow our membership. No two days are the same, so you may also be involved in key property events and social media promotion.

We'd love to hear from you if you're:

• focused on giving great service to everyone you meet
• motivated to help achieve team targets
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• willing to learn new skills.

Hours/working pattern: You'll work 26.25 hours per week over fours days. Your shift times will be 9am-4pm. You'll be required to work weekends as part of a rota and occasional evenings.

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places