Welcome & Service Team Member

National Trust for Places of Historic Interest or Natural Beauty; Sevenoaks; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday up to 32 days

Flexible working

Employee assistance programme

Free parking

Job summary

National Trust for Places of Historic Interest or Natural Beauty is seeking a Welcome & Service Team Member at Knole in Sevenoaks. You will greet visitors, provide information, and help ensure a memorable experience.

The role is permanent with annualised hours and 1560 hours per year, typically four days a week, including weekends and bank holidays. The package includes a generous benefits slate, an on-site role at Knole, and opportunities to engage with visitors and supporters while

Qualifications

• Must provide a welcoming, friendly visitor experience.
• Ability to work weekends and bank holidays.
• Online assessment replaces CV/application as part of the process.

Responsibilities

• Greet visitors and provide information about the property.
• Answer queries and guide visitors to facilities and services.
• Support membership recruitment and engagement activities.

Skills

Customer service

Communication

Teamwork

Flexibility

Job description

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Contract/duration: Permanent

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours per year and, on average, you'll work 4 days per week but again, this will be flexible depending on operational demand. You will be required to regularly work at weekends and bank holidays.

Interview date: 21st October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of nine Welcome & Service Team Members working at Knole. We're a busy team, who like a challenge and work at a fast pace. We work collaboratively with each other and the wider property to get the job done.

Knole is a stunning property which boasts a 1,000 acre deer park, historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and the Royal Oak Foundation Conservation studio. We are passionate about caring for this wonderful property and visitors are at the heart of all we do.

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Team Member, it’s your job to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Recruiting new members is also an important part of the role and you’ll be assisting the team in meeting membership targets.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering a great customer service.

Please note – outside working is a requirement for this role, as two of our welcome points are located in the park and courtyards in addition to the Visitor Centre.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £20,670

Contract/duration: Permanent

Hours/working pattern: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal instalments over the year. You'll work 1560 hours per year and, on average, you'll work 4 days per week but again, this will be flexible depending on operational demand. You will be required to regularly work at weekends and bank holidays.

Interview date: 21st October 2026

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

Reporting to the Welcome Manager, you’ll be part of a team of nine Welcome & Service Team Members working at Knole. We're a busy team, who like a challenge and work at a fast pace. We work collaboratively with each other and the wider property to get the job done.

Knole is a stunning property which boasts a 1,000 acre deer park, historic showrooms with a world-class collection of paintings and furniture, sprawling courtyards, gatehouse tower and the Royal Oak Foundation Conservation studio. We are passionate about caring for this wonderful property and visitors are at the heart of all we do.

Click here for more information about this location

What you'll be doing

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a Welcome & Service Team Member, it’s your job to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You’ll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. Recruiting new members is also an important part of the role and you'll be assisting the team in meeting membership targets.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with an enthusiasm for delivering a great customer service.

Please note – outside working is a requirement for this role, as two of our welcome points are located in the park and courtyards in addition to the Visitor Centre.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role

Who we're looking for

We'd love to hear from you if you're:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

National Trust place

Knole House, Knole, Sevenoaks, TN15 0RP

Documents

Welcome & Service Team Member - A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 11th October 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.