Welcome Desk Supervisor – Customer Experience & Café

Freedom Leisure; Aylesford; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave

Job summary

Freedom Leisure is seeking a Welcome Team Supervisor to lead reception and café operations across our leisure centres. You will oversee the Welcome Team, ensure outstanding customer service, manage bookings and membership activities, and help drive revenue and customer satisfaction.

The role involves supervising front-of-house and catering tasks, preparing drinks, and maintaining high cleanliness and safety standards. 21 hours per week on a rota basis, with training provided.

Qualifications

• Experience in supervisory or team-leader roles in customer service.
• Experience in leisure, hospitality, retail, café or front-of-house environments.
• Knowledge of membership, booking or reception systems.
• Experience handling cash and processing payments.

Responsibilities

• Supervise and support the Welcome Team, providing guidance, training and day-to-day leadership.
• Deliver exceptional customer service across reception, membership, booking and enquiry processes.
• Ensure all visitors receive a warm, professional and welcoming experience.
• Support membership sales, activity bookings and customer retention initiatives.
• Prepare and serve hot and cold drinks including barista-style coffee and light refreshments.
• Maintain high standards of cleanliness, food safety and compliance within café and customer areas.
• Monitor catering, retail and other income streams and help maximise revenue opportunities.
• Process payments accurately and follow cash handling procedures.
• Support centre events, activities and hospitality requirements.
• Work collaboratively with colleagues across departments to ensure the smooth operation of the centre.

Skills

Customer service

Team leadership

Communication

Organisational skills

Cash handling

Sales awareness

Tools

Membership/reception systems

Booking systems

Job description

Freedom Leisure is seeking a Welcome Team Supervisor to lead reception and café operations across our leisure centres. You will oversee the Welcome Team, ensure outstanding customer service, manage bookings and membership activities, and help drive revenue and customer satisfaction.

The role involves supervising front-of-house and catering tasks, preparing drinks, and maintaining high cleanliness and safety standards. 21 hours per week on a rota basis, with training provided.