Front Desk & Café Host – Barista‑Style Service

Freedom Leisure; Crowborough; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Company pension

Cycle-to-work and car leasing schemes

Discounted staff membership (including

Employee Assistance Programme: 24/7

Financial advice

Incremental annual leave entitlement

My Staff Shop discounts

Fully funded training and development

Insurance and savings schemes

Job summary

Freedom Leisure is seeking a friendly Reception & Café Assistant to join our front-of-house team in a fast-paced leisure centre. You will welcome visitors, manage bookings, operate the till, and provide café service with barista-style drinks.

This 37-hour role covers Monday to Sunday on a rota basis. The ideal candidate delivers outstanding customer service, can multitask, and is comfortable with cash/card payments.

Qualifications

• Experience in a customer-facing role is preferred.
• Barista experience is desirable but training can be provided.
• Comfortable with till systems and handling cash/card payments.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Prepare and serve hot and cold drinks, including barista-style coffee.
• Offer a range of light snacks and pre-packaged food items.
• Always ensure compliance with food hygiene and health & safety standards.
• Replenish café stock and vending machines as required.
• Keep café spaces clean, well-organised and customer friendly.
• Work as part of a collaborative, multi-skilled team.
• Support the delivery of events and activities within the centre.
• Follow Freedom Leisure’s policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Skills

Customer service

Cash handling

Barista skills

Till systems

Multitasking

Flexibility

Tools

POS systems

Job description

Freedom Leisure is seeking a friendly Reception & Café Assistant to join our front-of-house team in a fast-paced leisure centre. You will welcome visitors, manage bookings, operate the till, and provide café service with barista-style drinks.

This 37-hour role covers Monday to Sunday on a rota basis. The ideal candidate delivers outstanding customer service, can multitask, and is comfortable with cash/card payments.