Welcome Team Supervisor - Part Time - Stour Centre

Freedom Leisure; Aylesford; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work scheme

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave

Job summary

Freedom Leisure is seeking a Welcome Team Supervisor to lead reception and café operations across our leisure centres. You will oversee the Welcome Team, ensure outstanding customer service, manage bookings and membership activities, and help drive revenue and customer satisfaction.

The role involves supervising front-of-house and catering tasks, preparing drinks, and maintaining high cleanliness and safety standards. 21 hours per week on a rota basis, with training provided.

Qualifications

• Experience in supervisory or team-leader roles in customer service.
• Experience in leisure, hospitality, retail, café or front-of-house environments.
• Knowledge of membership, booking or reception systems.
• Experience handling cash and processing payments.

Responsibilities

• Supervise and support the Welcome Team, providing guidance, training and day-to-day leadership.
• Deliver exceptional customer service across reception, membership, booking and enquiry processes.
• Ensure all visitors receive a warm, professional and welcoming experience.
• Support membership sales, activity bookings and customer retention initiatives.
• Prepare and serve hot and cold drinks including barista-style coffee and light refreshments.
• Maintain high standards of cleanliness, food safety and compliance within café and customer areas.
• Monitor catering, retail and other income streams and help maximise revenue opportunities.
• Process payments accurately and follow cash handling procedures.
• Support centre events, activities and hospitality requirements.
• Work collaboratively with colleagues across departments to ensure the smooth operation of the centre.

Skills

Customer service

Team leadership

Communication

Organisational skills

Cash handling

Sales awareness

Tools

Membership/reception systems

Booking systems

Job description

Join the Energy at Freedom Leisure – Do Good Feel Good!

At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.

As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive, and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported, and inspired.

If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. You don’t need to be an expert to get started - we’ll give you all the training and support you need. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.

We’re proud to be a workplace where everyone is welcome, valued, and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.

We are looking for a welcoming, proactive and customer-focused Welcome Team Supervisor to lead and support our reception and café operations.

You’ll play a key role in creating an excellent customer experience, supporting the day-to-day supervision of the Welcome Team and maintaining high standards across both front of house and catering functions. This is a varied role where you’ll lead by example, ensuring every customer receives outstanding service while helping to drive customer satisfaction, promote our services and support the smooth operation of the centre.

Key Responsibilities

• Supervise and support the Welcome Team, providing guidance, training and day-to-day leadership.
• Deliver exceptional customer service across reception, membership, booking and enquiry processes.
• Ensure all visitors receive a warm, professional and welcoming experience.
• Support membership sales, activity bookings and customer retention initiatives.
• Prepare and serve hot and cold drinks including barista-style coffee and light refreshments.
• Maintain high standards of cleanliness, food safety and compliance within café and customer areas.
• Monitor catering, retail and other income streams and help maximise revenue opportunities.
• Process payments accurately and follow cash handling procedures.
• Support centre events, activities and hospitality requirements.
• Work collaboratively with colleagues across departments to ensure the smooth operation of the centre.

Hours: 21 hours a week, Monday to Sunday (rota basis)

Requirements

We’re Looking for Someone Who Is:

• Passionate about delivering outstanding customer service.
• A confident and supportive team leader who leads by example.
• Friendly, approachable and able to build positive relationships with customers and colleagues.
• Organised and able to multitask effectively in a busy environment.
• Commercially aware with a proactive approach to promoting products and services.
• Flexible, reliable and willing to support different areas of the business.
• Calm under pressure and able to solve problems effectively.
• Committed to maintaining high standards and creating a positive customer experience.

Desirable Skills & Experience:

• Previous experience in a supervisory, team leader or senior customer service role.
• Experience working in a leisure, hospitality, retail, café or customer-facing environment.
• Knowledge of membership, booking or reception systems.
• Experience preparing and serving food and beverages including barista-style coffee.
• Understanding of food hygiene, health and safety and customer service best practice.
• Experience handling cash and processing payments.
• Ability to support sales and contribute to achieving commercial targets.
• Relevant customer service, food hygiene or supervisory qualifications.

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?

• Company pension
• Cycle-to-work and car leasing tax-efficient schemes
• Discounted staff membership (including family members)
• Employee Assistance Programme: 24/7 confidential, independent and professional counselling
• Financial advice
• Incremental annual leave entitlement
• My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
• Fully funded training and development, with career progression opportunities
• Various insurance and savings schemes

Closing date: 23rd October 2026

Salary: up to £15,230 per annum

At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.