Reception & Guest Experience Assistant – Part-Time

Freedom Leisure; Stafford; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Company pension

Cycle-to-work and car leasing tax‑effi

Discounted staff membership

Employee Assistance Programme

Financial advice

Incremental annual leave entitlement

My Staff Shop employee benefits scheme

Fully funded training and development

Various insurance and savings schemes

Job summary

Freedom Leisure in Stafford is seeking a part-time Receptionist to be the first point of contact at the front desk. You will deliver a warm welcome, handle enquiries and bookings, and operate booking, till and membership systems with accuracy.

Join a busy, friendly team and contribute to a high-standard customer experience across leisure facilities. Training and ongoing development are provided, with benefits and flexible shifts.

Qualifications

• Passionate about delivering outstanding customer service.
• Comfortable using till systems and handling cash/card payments.
• Able to multitask and remain calm in a busy environment.
• A proactive, flexible and reliable team player.

Responsibilities

• Welcome all visitors with a smile in a friendly and professional manner.
• Handle enquiries, bookings and memberships face-to-face, online and by phone.
• Accurately operate booking, till and membership systems.
• Provide up-to-date information on centre facilities, classes and promotions.
• Maintain a tidy, inviting reception area and ensure high standards of presentation.
• Work as part of a collaborative, multi-skilled team.
• Follow Freedom Leisure's policies on safeguarding, health & safety and customer care.
• Participate in relevant training and ongoing professional development.

Skills

Customer service

Cash handling

Till systems

Multitasking

Team player

Tools

Booking systems

Job description

Freedom Leisure in Stafford is seeking a part-time Receptionist to be the first point of contact at the front desk. You will deliver a warm welcome, handle enquiries and bookings, and operate booking, till and membership systems with accuracy.

Join a busy, friendly team and contribute to a high-standard customer experience across leisure facilities. Training and ongoing development are provided, with benefits and flexible shifts.