Weekend Store Team Member — Customer Experience

Oliver Bonas Limited; United Kingdom; Remote; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Generous employee discount up to 60%

Free access to Optima Health 24/7 EAP

Flexible holiday – 30 to 35 days

Profit related bonus scheme

Pension plan enrollment

Refer a Friend incentive

Enhanced parental leave

EDI network and support

Mental Health First Aider

360L eLearning platform

Free refreshments in store

Job summary

Oliver Bonas Limited in Ilkley is hiring a Team Member for an 8-hour shift, including weekend work. You’ll focus on delivering a fantastic customer experience, maintaining knowledge of products and supporting stock and store operations.

We want people with great people skills, strong customer service, and the energy to stay positive and proactive. Training is provided, with benefits including staff discounts and a supportive team environment.

Qualifications

• Great people skills.
• Excellent customer service.
• Organisation skills and multi-tasking ability.
• Positivity, vibrancy and ready to take on anything.
• Someone who’s kind, helpful and considerate towards customers and team members alike.
• Resourcefulness and someone who’s looking for opportunities to learn more.

Responsibilities

• Provide a great experience to every customer.
• Maintain excellent product knowledge
• Have strong, consistent communication with the team.
• Participate in all training opportunities provided and contribute positively to team sessions.
• Embrace ownership of tasks, setting a good example for the rest of the team.
• Adhere to all operational practices and procedures, i.e. stock deliveries, health and safety standards, stock takes and replenishment.
• Maintain excellent housekeeping standards throughout the store, including external and back of house/stockroom areas.
• Support other stores where needed.
• Have an awareness of the store’s sales targets and its current performance versus like-for-like/target/company figures.
• Be aware of store and company product best-sellers to support sales growth.

Job description

Oliver Bonas Limited in Ilkley is hiring a Team Member for an 8-hour shift, including weekend work. You’ll focus on delivering a fantastic customer experience, maintaining knowledge of products and supporting stock and store operations.

We want people with great people skills, strong customer service, and the energy to stay positive and proactive. Training is provided, with benefits including staff discounts and a supportive team environment.