Weekend Radiology Reception & Booking Specialist

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Generous pension

Unsocial hours payments

27 days annual leave

NHS discounts

Staff Health and Wellbeing

Job summary

ESNEFT Ipswich Radiology Department is seeking a friendly Clerical Officer on a part-time basis (15 hours per week) to cover Saturdays and Sundays 08:30–17:00. You will provide reception, clerical and booking support, using EPIC for outpatient/GP appointments and handling patient enquiries with empathy.

You will work on a busy team, demonstrate excellent IT skills, and help maintain high-quality service standards while supporting patients and staff across the department.

Qualifications

• Experience in reception/clerical administration.
• Polite telephone manner and empathy.
• Strong IT skills with good attention to detail.

Responsibilities

• Rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during sickness, absence and annual leave.
• Greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns to the department.
• Book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• Communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• Elevate concerns regarding capacity to the Operational Co-ordinator, expediting appointments and procedures to avoid breaches of wait times.
• Identify and re-book patients who have failed to attend or cancelled their appointments according to policy.

Skills

Reception experience

Clerical skills

IT literacy

Job description

ESNEFT Ipswich Radiology Department is seeking a friendly Clerical Officer on a part-time basis (15 hours per week) to cover Saturdays and Sundays 08:30–17:00. You will provide reception, clerical and booking support, using EPIC for outpatient/GP appointments and handling patient enquiries with empathy.

You will work on a busy team, demonstrate excellent IT skills, and help maintain high-quality service standards while supporting patients and staff across the department.