Oncology Outpatients Receptionist & Admin Specialist

Esneft; Ipswich; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

ESNEFT in Ipswich is seeking a receptionist/administrator to join the oncology and haematology outpatients and Woolverstone dayunit teams. You will be the first point of contact for patients and provide friendly, efficient admin support.

The role is Monday to Friday, 9am–5pm, with flexibility to cover other team members. You will work as part of a supportive team and contribute to timely clinic administration and patient care.

Qualifications

• Previous office based administrative work.
• Working with members of the public.
• Working as part of a team.
• Use of Microsoft Office.
• GCSE Grade C/5 in English and Maths.
• NVQ in administration or equivalent.
• AMSPAR.
• Medical terminology.

Responsibilities

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner.
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person.
• Completion of the department appointment report ensuring that clinic outcomes are acted upon.
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics.
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines.
• Ensure clinic outcomes are acted upon in timely manner.
• Ensure department appointment reports are processed.

Education

GCSE English and Maths

NVQ in administration or equivalent

AMSPAR

Medical terminology

Tools

Microsoft Office

Job description

ESNEFT in Ipswich is seeking a receptionist/administrator to join the oncology and haematology outpatients and Woolverstone dayunit teams. You will be the first point of contact for patients and provide friendly, efficient admin support.

The role is Monday to Friday, 9am–5pm, with flexibility to cover other team members. You will work as part of a supportive team and contribute to timely clinic administration and patient care.