Radiology Clerk – Flexible Hours & NHS Benefits

East Suffolk and North Essex NHS Foundation Trust; Colchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Suffolk and North Essex NHS Foundation Trust is seeking a Clerical Officer for the Radiology Department at Colchester Hospital. You will rotate between reception and booking, greet patients, and book appointments using EPIC while ensuring timely communications and patient flow.

The role requires polite, empathetic telephone manners, the ability to work under pressure, and accurate IT skills. ESNEFT serves a large population across east Suffolk and north Essex, with a commitment to Time

Qualifications

• Experience in reception/clerical roles, ideally in NHS settings.
• Proficient IT skills and experience using patient management systems.
• Strong communication and customer service abilities.

Responsibilities

• Greet patients and visitors to the Radiology Department and provide courteous service.
• Rotate between reception and booking appointments per clerical rota; cover during sickness/leave.
• Book Outpatient/GP appointments in urgency order using EPIC; send letters/preparations.
• Communicate with patients and external departments by phone and in person; schedule appointments and answer queries.
• Flag capacity concerns to the Operational Co-ordinator to avoid delays to cancer wait times.
• Identify patients who missed or cancelled appointments and re-book them per policy.

Skills

Organisational skills

IT skills

Telephone manner

Attention to detail

Work under pressure

Customer service

Tools

EPIC

Job description

East Suffolk and North Essex NHS Foundation Trust is seeking a Clerical Officer for the Radiology Department at Colchester Hospital. You will rotate between reception and booking, greet patients, and book appointments using EPIC while ensuring timely communications and patient flow.

The role requires polite, empathetic telephone manners, the ability to work under pressure, and accurate IT skills. ESNEFT serves a large population across east Suffolk and north Essex, with a commitment to Time