Clerical Officer - Radiology

East Suffolk and North Essex NHS Foundation Trust; Colchester; On-site; GBP 21,000 - 25,000; Full time

Job summary

East Suffolk and North Essex NHS Foundation Trust is seeking a Clerical Officer for the Radiology Department at Colchester Hospital. You will rotate between reception and booking, greet patients, and book appointments using EPIC while ensuring timely communications and patient flow.

The role requires polite, empathetic telephone manners, the ability to work under pressure, and accurate IT skills. ESNEFT serves a large population across east Suffolk and north Essex, with a commitment to Time

Qualifications

• Experience in reception/clerical roles, ideally in NHS settings.
• Proficient IT skills and experience using patient management systems.
• Strong communication and customer service abilities.

Responsibilities

• Greet patients and visitors to the Radiology Department and provide courteous service.
• Rotate between reception and booking appointments per clerical rota; cover during sickness/leave.
• Book Outpatient/GP appointments in urgency order using EPIC; send letters/preparations.
• Communicate with patients and external departments by phone and in person; schedule appointments and answer queries.
• Flag capacity concerns to the Operational Co-ordinator to avoid delays to cancer wait times.
• Identify patients who missed or cancelled appointments and re-book them per policy.

Skills

Organisational skills

IT skills

Telephone manner

Attention to detail

Work under pressure

Customer service

Tools

EPIC

Job description

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Colchester Hospital., You will be working as part of a team of staff who:

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To elevate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.
  As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.
  We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes

We are one of the largest NHS organisations in England, employing more than 12,000 staff We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A

• Permanent, full time 37.5 hours per week to be worked Monday - Friday 08:00/08:30 - 16:00/16:30 subject to change or flex upon needs of the service.
• Permanent, part time 15 hours a week to be worked Saturdays and Sundays - 8:30 - 17:00 (1 hour lunch) - Saturdays and Sundays subject to change or flex upon needs of the service

In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients.