Clerical Officer - Radiology

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 9,000 - 11,000; Part time

Benefits offered by this job

Generous pension

Unsocial hours payments

27 days annual leave

NHS discounts

Staff Health and Wellbeing

Job summary

ESNEFT Ipswich Radiology Department is seeking a friendly Clerical Officer on a part-time basis (15 hours per week) to cover Saturdays and Sundays 08:30–17:00. You will provide reception, clerical and booking support, using EPIC for outpatient/GP appointments and handling patient enquiries with empathy.

You will work on a busy team, demonstrate excellent IT skills, and help maintain high-quality service standards while supporting patients and staff across the department.

Qualifications

• Experience in reception/clerical administration.
• Polite telephone manner and empathy.
• Strong IT skills with good attention to detail.

Responsibilities

• Rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during sickness, absence and annual leave.
• Greet patients and visitors to the department, providing an efficient and courteous service, referring queries or concerns to the department.
• Book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• Communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• Elevate concerns regarding capacity to the Operational Co-ordinator, expediting appointments and procedures to avoid breaches of wait times.
• Identify and re-book patients who have failed to attend or cancelled their appointments according to policy.

Skills

Reception experience

Clerical skills

IT literacy

Job description

We are looking for an enthusiastic and organised Clerical Officer to join our busy Radiology Department at Ipswich Hospital. This post is part time, 15 hours per week to be worked Saturday and Sunday 08.30 to 17.00, subject to change or flex upon needs of the service. In this role you will assist in providing an efficient, high quality, reception, clerical and booking support service to our team and patients. As you will be dealing with patients and the general public, you must have a polite and empathetic telephone manner and be approachable. You will also need to have the ability to work under pressure to strict dealings with excellent organisational skills. You will work on your own initiative with attention to detail and have confident and accurate IT skills.

Responsibilities

• To rotate between reception and booking appointments as per the clerical rota, ensuring effective cover during times of sickness, absence and annual leave.
• To greet patient and visitors to the department, providing an efficient and courteous service, referring queries or concerns regarding patients and other visitors to the department.
• To book Outpatient/ GP appointments in urgency order, using EPIC. Ensure letters and any preparation are sent out in a timely manner.
• To communicate with patients and external departments via the telephone and face to face, scheduling appointments and answering general queries.
• To elevate any concerns regarding capacity to the Operational Co-ordinator, and expedite appointments and procedures to avoid breaching DMO1/ Cancer wait times.
• Ensure patients that have failed to attend or have cancelled their appointments are identified and re-booked according to departmental and trust policy.

About ESNEFT and the Trust

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Benefits

• Generous pension scheme
• Unsocial hours payments (where applicable)
• 27 days annual leave on commencement (pro rata)
• Access to a range of NHS discounts
• Our Staff Health and Wellbeing programme offer a variety of services

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients. We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you. Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A