receptionist/administrator

East Suffolk and North Essex NHS Foundation Trust; Ipswich; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Generous pension scheme

27 days annual leave (pro rata)

NHS Discounts

Job summary

East Suffolk and North Essex NHS Foundation Trust in Ipswich is seeking a receptionist/administrator to join our oncology and haematology outpatients team and Woolverstone day unit at Ipswich Hospital. You will be the first point of contact for patients, providing a friendly, welcoming face and supporting the team.

The role is Monday to Friday, 9am–5pm with potential changes; you will cover for colleagues as needed and contribute to timely clinic administration, appointment reports, and

Qualifications

• Experience in administration/clerical support in a healthcare environment.
• Ability to manage waiting lists and produce reports.
• Strong communication and interpersonal skills with patients and staff.

Responsibilities

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person
• Completion of the department appointment report ensuring that clinic outcomes are acted upon
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines
• Ensure clinic outcomes are acted upon in timely manner
• Ensure department appointment reports are processed

Skills

Administrative skills

Telephone etiquette

Customer service

Job description

If so, we are looking for a receptionist/administrator to join our team and work in our oncology and haematology outpatients and Woolverstone day unit at Ipswich Hospital. You will join an existing, supportive and established team of receptionists/administrators. This post will be worked: Monday - Friday, 9am - 5pm, which may be subject to change upon needs of the service. You will need to be flexible to provide cover for other team members. You will be the first point of contact for our patients visiting the department therefore you will play an integral part of making a difference to our patients by providing a friendly, welcoming face.

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person
• Completion of the department appointment report ensuring that clinic outcomes are acted upon
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines
• Ensure clinic outcomes are acted upon in timely manner
• Ensure department appointment reports are processed

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff. We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -www.youtube.com/watch?v=GkPu7HphU8A