Weekend Guest Services Coordinator

Portland Brown Ltd; Greater London; Presencial; GBP 27.000 - 33.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

5-night stays in London apartments

Birthday perks

Training opportunities

Mental health support

Critical Illness Cover

Company socials

Annual benefit enhancements

Charity match fund

Descripción de la vacante

Portland Brown Ltd is seeking a Guest Relations Assistant to coordinate weekend operations for our London apartments. You will act as the central hub for communication, manage schedules, and dispatch tasks to the field team to ensure seamless guest experiences.

In this role, you will support guest services, handle access requests, and oversee handovers while maintaining clear records. A proactive, detail-focused mindset and CRM familiarity will help you thrive in our busy weekend environment.

Formación

• Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive, solutions-focused, and adaptable to change.
• Collaborative team player with great attention to detail.

Responsabilidades

• Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
• Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
• Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
• Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
• Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.

Conocimientos

Coordination

Scheduling

Communication

IT systems

Herramientas

CRM software

Descripción del empleo

Portland Brown Ltd is seeking a Guest Relations Assistant to coordinate weekend operations for our London apartments. You will act as the central hub for communication, manage schedules, and dispatch tasks to the field team to ensure seamless guest experiences.

In this role, you will support guest services, handle access requests, and oversee handovers while maintaining clear records. A proactive, detail-focused mindset and CRM familiarity will help you thrive in our busy weekend environment.