Guest Experience & Front Desk Coordinator

Crimson Hotels Group; Camden Town; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discounted stays

Free meal on duty

Birthday day off

Team member discounts

Health benefit schemes

Employee Assistance Programme

Learning and development

Recognition and rewards

Job summary

Crimson Hotels Group in London is seeking a friendly Front of House Coordinator to support the Reception team and ensure smooth guest arrivals and stays. You will handle guest records, arrivals and departures, and respond to enquiries with a professional, solution-focused attitude.

Working closely with Housekeeping and maintenance teams, you’ll coordinate room readiness, coordinate guest amenities, and help resolve issues promptly while delivering outstanding service in a busy hotel environment.

Qualifications

• Friendly Front of House coordinator with excellent guest service focus.
• Experience in reception, administration or housekeeping coordination is preferred.
• Comfortable using hotel tech and coordinating multiple requests.

Responsibilities

• Support Reception with daily administration and guest records.
• Assist arrivals, departures and reservation updates.
• Handle guest calls and enquiries, resolving issues promptly.
• Coordinate with Housekeeping for room readiness and guest amenities.
• Communicate maintenance requests to ensure smooth stays.

Skills

Communication skills

Customer service oriented

Organizational skills

Multitasking

Tools

Kipsu

PEP

Snapfix

Job description

Crimson Hotels Group in London is seeking a friendly Front of House Coordinator to support the Reception team and ensure smooth guest arrivals and stays. You will handle guest records, arrivals and departures, and respond to enquiries with a professional, solution-focused attitude.

Working closely with Housekeeping and maintenance teams, you’ll coordinate room readiness, coordinate guest amenities, and help resolve issues promptly while delivering outstanding service in a busy hotel environment.