London Guest Experience Coordinator

Cambridge House; Greater London; In loco; GBP 26.000 - 36.000; Tempo pieno

Descrizione del lavoro

Cambridge House is seeking a Guest Relations Coordinator in the United Kingdom to help bring each guest's journey to life with warm hospitality and meticulous attention to detail. You will work closely with the Guest Relations leadership and team to turn plans into memorable experiences as the property opens.

You will assist with pre-arrival planning, tailor London itineraries, manage guest inquiries, coordinate amenities and liaise with partners to ensure seamless service.

Competenze

• Interest in London, its restaurants, cultural attractions, shopping and lesser-known experiences.
• Strong organisational skills and an excellent eye for detail, with the ability to manage multiple requests and meet deadlines without compromising service.
• Collaborative nature and a willingness to learn, working harmoniously with team members to deliver exceptional hospitality.
• Flexibility to work shifts including weekends and bank holidays.
• Right to work in the United Kingdom.

Mansioni

• Support the pre-arrival journey by reviewing guest preferences, confirming arrangements and ensuring requests are followed up with care and attention.
• Assist in creating bespoke London itineraries, researching recommendations for dining, culture, shopping and unique local experiences tailored to each guest.
• Handle internal and external telephone calls and guest enquiries with confidence, discretion and professionalism.
• Review daily arrival reports, guest profiles and special requests, ensuring information is accurate and shared with the team.
• Coordinate guest amenities and special arrangements with In-Room Dining, Housekeeping, Culinary and other departments.
• Assist with reservations, transport, experiences and special requests by communicating with partners and internal teams.
• Support daily operations, reports and handovers, ensuring outstanding requests are monitored.
• Contribute positively to the wider House team and help establish service standards.

Conoscenze

London culture

Attention to detail

Organisational skills

Team collaboration

Weekend shifts

Descrizione del lavoro

Cambridge House is seeking a Guest Relations Coordinator in the United Kingdom to help bring each guest's journey to life with warm hospitality and meticulous attention to detail. You will work closely with the Guest Relations leadership and team to turn plans into memorable experiences as the property opens.

You will assist with pre-arrival planning, tailor London itineraries, manage guest inquiries, coordinate amenities and liaise with partners to ensure seamless service.