Guest Relations Assistant - Weekends

Portland Brown; Greater London; On-site; GBP 27,000 - 33,000; Part time

Benefits offered by this job

5-night stays in London apartments

Birthday perks

Training opportunities

Mental health support

Critical Illness Cover

Company socials

Annual benefit enhancements

Charity match fund

Job summary

Portland Brown Ltd is seeking a Guest Relations Assistant to coordinate weekend operations for our London apartments. You will act as the central hub for communication, manage schedules, and dispatch tasks to the field team to ensure seamless guest experiences.

In this role, you will support guest services, handle access requests, and oversee handovers while maintaining clear records. A proactive, detail-focused mindset and CRM familiarity will help you thrive in our busy weekend environment.

Qualifications

• Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive, solutions-focused, and adaptable to change.
• Collaborative team player with great attention to detail.

Responsibilities

• Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
• Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
• Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
• Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
• Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.

Skills

Coordination

Scheduling

Communication

IT systems

Tools

CRM software

Job description

We have an exciting opportunity for a highly organised and detail-focused Guest Relations Assistant to join our weekend operations team.

In this key role, you’ll be the central point of coordination for our serviced apartment operations at the weekend, ensuring everything runs smoothly behind the scenes so our guests enjoy a seamless stay.

From planning and scheduling to real-time support, you’ll oversee and dispatch tasks to our field team, while maintaining clear communication with both colleagues and guests. If you thrive in a fast-paced environment and enjoy problem-solving, this role offers the chance to make a real impact on the guest experience.

Responsibilities

• Coordinate weekend operations by planning and adjusting schedules, dispatching tasks, and ensuring smooth delivery of services.
• Act as the central hub of communication, keeping in touch with team members, monitoring progress, and updating departments in real time.
• Support guest services by managing correspondence, access requests, and arrivals, ensuring every stay runs seamlessly.
• Oversee key movements and shift handovers, maintaining accurate records and ensuring continuity across the weekend.
• Collaborate with Property Management and Field teams to resolve issues quickly and deliver an exceptional guest experience.

Requirements

• Experience in a coordination, scheduling, or dispatch role (hospitality or operations preferred).
• Excellent organisational skills with the ability to manage multiple priorities.
• Strong communication skills, both written and verbal.
• Proactive, solutions-focused, and adaptable to change.
• Confident with IT systems and quick to learn new software (CRM experience a plus).
• A collaborative team player with great attention to detail.
• up to £30,000 per annum* (pro rata)
• 5-night stays in Portland’s London apartments
• Portland Birthday Perks
• Training opportunities
• Mental health support
• Critical Illness Cover
• Company socials
• Benefit enhancements each year you work at Portland
• Charity match fund

*this salary is the FTE (full-time equivalent), this is not a full time role.