VIP Guest Relations Concierge - Luxury Hospitality

45 Park Lane; Prestwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Complimentary stays with breakfast

50% discounts on F&B

Private pension scheme

Seasonal ticket loan

Eye care vouchers

Job summary

45 Park Lane in London is seeking a proactive Guest Relations Coordinator to ensure exceptional guest experiences and seamless VIP services. You will engage with guests, personalising attention and building lasting relationships across all hotel touchpoints.

You will support the Director of Guest Experiences in coordinating activations, amenity planning, and guest communications, while maintaining detailed guest profiles and ensuring flawless service delivery.

Qualifications

• Excellent verbal and written communication skills in English.
• Organisation and time management skills.
• A friendly, confident, and professional manner.
• Strong interpersonal skills such as emotional intelligence and adaptability.
• Excellent attention to detail and organisational abilities.
• The ability to multitask and remain calm under pressure.
• Ability to handle confidential information.
• Administrative skills and office software competency including Outlook and Excel and Opera Cloud.
• Positive and enthusiastic attitude.

Responsibilities

• Welcome guests warmly and professionally upon arrival and create a positive first impression.
• Engage with guests and build lasting relationships while recognising preferences.
• Maintain detailed guest profiles and update teams with pertinent information.
• Assist the Director of Guest Experiences in organising VIP activations and campaigns.
• Support guest amenities planning in collaboration with the Director of Guest Experience.
• Communicate professionally with other departments to ensure exceptional service.
• Review daily arrival lists and coordinate VIP amenities and arrangements.
• Handle guest complaints with empathy and follow up to resolution.

Skills

Verbal communication

Written communication

Organisation

Time management

Interpersonal skills

Attention to detail

Multitasking

Confidential information handling

Outlook

Excel

Opera Cloud

Customer service

Tools

Outlook

Excel

Opera Cloud

Job description

45 Park Lane in London is seeking a proactive Guest Relations Coordinator to ensure exceptional guest experiences and seamless VIP services. You will engage with guests, personalising attention and building lasting relationships across all hotel touchpoints.

You will support the Director of Guest Experiences in coordinating activations, amenity planning, and guest communications, while maintaining detailed guest profiles and ensuring flawless service delivery.