Weekend Customer Service Advisor

Flagship Group; Norwich; On-site; GBP 19,000; Part time

Job summary

A customer-focused organization in Norwich is looking for a passionate Customer Service Advisor to join their team. This part-time, fixed-term contract offers a supportive environment where you will provide excellent service to customers via phone. The ideal candidate has experience in customer service roles, strong communication skills, and proficiency in Microsoft Office. Compensation includes a competitive salary and additional benefits, fostering a culture of teamwork and growth.

Benefits

Competitive salary

Benefits package

Qualifications

• Experience in a phone-based customer service role.
• Proficient in Microsoft Office packages.
• Excellent verbal and written communication skills.

Responsibilities

• Provide excellent service to customers calling our Contact Centre.
• Answer calls adhering to call answering targets.
• Log details of all calls accurately.

Skills

Customer service experience

Proficiency in Microsoft Office

Excellent communication skills

Problem-solving skills

Education

NVQ in Customer Service

GCSE level education

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

A customer-focused organization in Norwich is looking for a passionate Customer Service Advisor to join their team. This part-time, fixed-term contract offers a supportive environment where you will provide excellent service to customers via phone. The ideal candidate has experience in customer service roles, strong communication skills, and proficiency in Microsoft Office. Compensation includes a competitive salary and additional benefits, fostering a culture of teamwork and growth.