Weekend Concierge (Fri-Sun)

Abbatt Group; Greater London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Abbatt Group is seeking a Weekend Concierge for a luxury residential development in Canary Wharf, London. You will be the first point of contact for residents, visitors and contractors, delivering professional, solution-oriented service and maintaining the highest standards of guest experience.

Role requires excellent communication, a proactive attitude, and at least two years of concierge experience in a luxury setting.

Qualifications

• Minimum 2 years’ residential concierge experience in a luxury establishment.
• Excellent customer service skills with strong attention to detail.
• Outstanding written and verbal communication; professional, confident demeanor.

Responsibilities

• Meet and greet residents, visitors and contractors courteously.
• Answer calls, intercoms, emails and in-person inquiries promptly and helpfully.
• Receive, log and hand over parcels and keys with proper ID verification.
• Log resident instructions on the concierge database and email verification.
• Register new residents and issue database access details and Welcome Letters.
• Program door entry fobs and key cards; manage access as needed.
• Report and log any breaches of leases or complaints to the Building Manager.
• Support with arranging contractor access and site inspections.
• Conduct end-of-shift parcel/key audits and periodic safety checks.

Skills

Customer service

Communication

Professionalism

Attention to detail

Job description

We currently have an amazing opportunity for a new Weekend Concierge at our high-end, luxury residential development located in Canary Wharf, East London (E14).

The concierge is the first point of contact for all residents, visitors, and contractors. They must be professional in manner and appearance at all times and available to assist residents, visitors and contractors with any enquiries they may have in a positive, solution-oriented way.

Exceptional customer service skills with excellent attention to detail with an uncompromising outlook to maintaining the highest standards is a must. Outstanding communication skills, both written and verbal. Confident and dynamic speaker, able to communicate and interact effectively with residents and others. Enthusiastic, proactive and positive personality with ability to build trusting relationships with residents, colleagues and others.

We will require 2 years’ minimum of residential concierge experience at a luxury establishment.

Main duties and responsibilities:

• To meet and greet all residents, visitors, contractors in a courteous and professional manner at all times;
• To act as the first point of call of all incoming telephone, intercom, email and face-to-face enquiries, responding to queries efficiently and positively;
• To receive and log parcels and packages on behalf of residents;
• To hand over parcels, packages, keys (and other logged items) to residents when they come to collect from the reception (asking for ID where resident unknown or for written authority from resident if third party is coming to collect item on their behalf);
• To log all resident written instructions under relevant apartment number on the concierge database;
• To request all verbal instructions from residents to be made in writing (email) and logged under appropriate apartment number on the database and filed in appropriate apartment folder on Outlook;
• To ensure all new residents register with the concierge team, providing names and contact details of all those living in the apartment for entry on the concierge database;
• To enter new resident (tenant) details on the database under relevant apartment number profile. Email new resident(s) their database login details and Welcome Letter outlining site procedures and services;
• To programme door entry fobs, key cards and enter telephone number on door entry intercom panels (where applicable);
• To forward any resident complaints, breach of leases (i.e. subletting, loud noises, pets) to the Building Manager;
• To assist with arranging apartment access for contractors (HIU, Sprinkler Head, Window Cleaning etc.);
• To perform end of shift parcel and key audits. Resolving any discrepancies before the end of your shift;
• To perform weekly fire alarm, lift alarm and other regulatory tests and inspections. Report any issues to the Building Manager and log/file records for inspection purposes;
• To be familiar with the site fire activation and evacuation procedures and evacuation points;
• To ensure the effective communication of site issues and events to colleagues (and temporary staff) by producing/updating the Handover Notes & Instructions at the end of your shift;
• To perform frequent site inspections and patrols reporting any issues found and taking a proactive and solution orientated approach to temporarily fixing any of issues that may pose a health and safety risk to residents and others.

General:

• To comply with company email, telephone and internet policy and procedures;
• To adhere to company dress/uniform code/policy, to be smart and tidy at all times while on duty;
• To comply with all health & safety and personal protective equipment requirements of the site;
• To complete any other requests as directed by Account Manager or Managing Agent.

Hours:

07:00-19:00; Friday, Saturday & Sunday

Salary:

£27,042 per annum or £14.45 per hour

Location:

Canary Wharf (E14 – nearest station is South Quay on the DLR)