Night Concierge

Thomas Webb Recruitment; Greater London; On-site; GBP 30,000; Full time

Job summary

A leading luxury recruitment agency is seeking a polished Night Concierge for a luxury residential development in Canary Wharf, London. The role demands exceptional communication, service focus, and previous experience in luxury environments. Responsibilities include engaging with residents, managing deliveries, ensuring safety, and providing support during night hours. This position offers a competitive salary of £30,000 per annum and requires a proactive individual who can create a welcoming and secure environment.

Qualifications

• Previous experience in luxury residential or five-star hospitality.
• Polished presentation with attention to detail.
• Eligibility to work in the UK.

Responsibilities

• Greet and assist residents and guests with professionalism.
• Manage resident deliveries and parcel security.
• Conduct regular patrols for safety and security.
• Assist with move-ins, move-outs, and bookings.

Skills

Excellent communication and interpersonal skills

Strong organisational skills

Proactive and dependable

Confident in using concierge management systems

Job description

Night Concierge Luxury Residential Development

Location: Canary Wharf, London

Salary: £30,000 per annum

Rota: 4 on, 4 off (12-hour shifts)

We are seeking a polished, proactive, and service-driven Night Concierge to oversee night operations at a luxury residential development in the heart of Canary Wharf.

As the face of this prestigious development during night hours, you will ensure a seamless resident experience creating a welcoming environment, building strong relationships with residents, and maintaining the highest standards of professionalism, security, and care.

This is an excellent opportunity to represent a high-end development and play an essential role in ensuring residents feel safe, supported, and valued throughout the night.

Key Responsibilities

Resident & Visitor Engagement

• Greet and assist residents and guests with warmth, professionalism, and discretion.
• Act as the first point of contact for all enquiries and concerns.
• Maintain accurate records for residents, visitors, and contractors.

Deliveries & Key Management

• Receive, log, and securely manage resident deliveries and parcels through internal systems.
• Oversee key handling, ensuring accurate and secure key management at all times.

Security & Safety

• Conduct regular patrols to ensure a safe and secure environment across the development.
• Monitor CCTV and promptly report any incidents, defects, or safety concerns.
• Respond calmly and efficiently to emergencies and out-of-hours incidents, following approved procedures.

Resident Support & Coordination

• Assist with move-ins, move-outs, and amenity bookings.
• Provide helpful recommendations for local services, restaurants, and amenities in the Canary Wharf area.
• Liaise with contractors and internal teams to support smooth operations and effective handovers.
• Escalate maintenance issues or resident concerns to the appropriate teams.

About You

You are composed, approachable, and service-focused, with a strong understanding of luxury living and resident expectations. You take pride in creating a calm, secure, and welcoming environment during the night.

Essential Attributes:

• Previous experience in luxury residential or five-star hospitality.
• Excellent communication and interpersonal skills, with polished presentation.
• Strong organisational skills and meticulous attention to detail.
• Confident using concierge or building management systems.
• Proactive, dependable, and adaptable, with a strong team ethic.
• Eligible to work in the UK.