Concierge Receptionist – Assistant

Thomas Webb Recruitment; Greater London; On-site; GBP 29,000 - 40,000; Full time

Benefits offered by this job

Uniform provided

Salary review after probation

Bonus up to 1 week’s pay

Job summary

Thomas Webb Recruitment is seeking a Concierge Receptionist – Assistant for a high-end residential development in SW3. You will manage the residence front entrance, delivering a welcoming, professional service to residents and guests, and support the Concierge Receptionists with a range of front-office and administrative duties.

The ideal candidate will have excellent customer service skills and a strong understanding of delivering high-end residential standards.

Qualifications

• Must have at least two years of current experience in a 5* hotel or high-end residential development as front of house.

Responsibilities

• Man the Residence front entrance and provide a welcoming and professional service to residents and guests.
• Assist the Concierge Receptionists with front-office, concierge and administrative duties.
• Maintain the high standards, procedures and policies of the development.
• Respond effectively to the ever-changing needs of residents.
• Provide a consistently professional and attentive level of customer service.
• Be multi-skilled and able to multitask, as required by the role.

Job description

Concierge Receptionist – Assistant

Location:SW3 5QP
Start Date: As soon as possible
Salary: £34,500 gross per annum, inclusive of holiday pay
Hours: Average 40 hours per week
Days: 2 days off per week
Holiday: 5.6 weeks per year

Please note you MUST have at least TWO years of current experience in a 5* hotel or high-end residential development as front of house, to be considered for this role.

About the Role

We are looking for a Concierge Receptionist – Assistant to join the team at a high-end residential development in SW3

The ideal candidate will have a great personality, excellent customer service skills, and an understanding of delivering service to a high-end residential standard.

Key Responsibilities

• Man the Residence front entrance and provide a welcoming and professional service to residents and guests.
• Assist the Concierge Receptionists with a variety of front-office, concierge and administrative duties.
• Maintain the high standards, procedures and policies of the development
• Respond effectively to the ever-changing needs of residents.
• Provide a consistently professional and attentive level of customer service.
• Be multi-skilled and able to multitask, as required by the role.

Working Hours

The role operates on a rotating shift pattern, including:

• Early: 7:00am – 3:00pm
• Late: 3:00pm – 11:00pm
• Occasional day shifts:
  • 9:00am – 5:00pm
  • 10:00am – 6:00pm
  • 12:00pm – 8:00pm

Shifts will vary depending on business needs.

Salary & Benefits

• £34,500 gross annual salary, inclusive of holiday pay
• Average 40 hours per week
• 2 days off per week
• 5.6 weeks' holiday per year
• Potential non-contractual bonus of up to 1 week's pay, paid in June and December
• Uniform provided
• Potential salary review following successful completion of probation
• Salary paid in arrears by bank transfer, subject to Income Tax and National Insurance deductions