Day Concierge - London, W2

Encore; Greater London; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

24 days annual leave

Cycle to Work

MediCash

SmartHealth

Eye care vouchers

Perkbox rewards

Company social events

Pension plan

Job summary

Encore is seeking a proactive Concierge in London to greet residents, assist with queries and coordinate maintenance requests. You’ll contribute to a safe, welcoming environment in a dynamic building with 4 on 4 off shifts from 7am to 7pm.

The role emphasises customer service, security awareness, and local knowledge of the London area to enhance residents’ experience. Prior concierge or security experience is valued, with health & safety awareness a plus.

Qualifications

• Experience as a concierge is beneficial; customer service or security background valued.
• Excellent communication skills – both written and verbal.
• Health & safety qualifications are advantageous but not essential.
• A positive, can-do attitude, attention to detail, and responsible approach.

Responsibilities

• Welcome and assist residents and visitors warmly, handling queries and maintenance requests.
• Address issues promptly, from maintenance to emergencies, escalating as needed.
• Conduct regular site walk-arounds, check IDs, and monitor CCTV to maintain safety.
• Handle and record deliveries for residents to ensure smooth communications and pickup.
• Keep the concierge area and lobby looking presentable.
• Assist with safety checks, fire alarm, emergency lighting, and smoke vent testing.
• Offer local area knowledge to enhance residents' experience.

Skills

Customer service

Security background

Communication

Health & Safety

Attention to detail

Job description

Join Our Team as a Concierge in London!

Are you passionate about delivering outstanding customer service? Do you enjoy making a difference in people's day-to-day lives? We're looking for a proactive Concierge to join our dynamic team in the heart of London.

If you’re committed to maintaining high standards and resolving issues efficiently, this role is perfect for you.

• Location:London, W2

• Annual Salary:£30,495

• Hours/Working Pattern:4 on 4 off, 7am-7pm

What You'll Be Doing:

• Welcome and Assist: Greet residents and visitors warmly, making them feel at home. Handle queries and assist with maintenance requests.

• Problem-Solving: Address issues promptly, from maintenance to emergencies, and escalat concerns as needed.

• Security: Conduct regular site walk‑arounds, check IDs, and monitor CCTV to maintain building safety.

• Parcel Management: Handle and record deliveries for residents ensuring a smooth communication and pick up.

• Maintain Presentation: Keep the concierge area and lobby looking presentable.

• Safety Checks: Looking out for H&S hazards on site patrol, Assist with fire alarm, emergency lighting, and smoke vent testing.

• Local Knowledge: Offer advice and recommendations about the local area to enhance residents’ experience.

What You'll Bring:

• Experience as a concierge is a plus, but a strong customer service or security background is equally valued.

• Excellent communication skills – both written and verbal.

• Health & safety qualifications are advantageous but not essential.

• A positive, can-do attitude, attention to detail, and the ability to handle responsibilities with care.

Perks of Joining Us:

• 24 Days Annual leave (Inclusive of Bank holidays)

• Cycle to Work Scheme

• MediCash

• SmartHealth – Online health services for you and your immediate family.

• Eye Care Vouchers to support your well-being.

• Perkbox Rewards to enjoy exclusive offers.

• Company Social Events

• Pension Plan