Weekend Brewery Tour Guide: History & Guest Experience

Scotsman; Glasgow; Vor Ort; GBP 12.000 - 18.000; Vollzeit

Benefits dieser Stelle

Stream – up to 40% pay as earned

30% off food and cinema tickets

Hotel and apartment discounts

Scotsman Perks Benefits Portal

Career development through Scotsman St

Zusammenfassung

The Scotsman Group is seeking an experienced Weekend Tour Guide to join our Visitor Centre Team at Duke Street, Glasgow. You will deliver Tennent’s Story tours and manage bookings, while ensuring safety and a superb visitor experience.

Ideal candidates will have strong customer service, be confident presenting to groups, and be able to work weekends. Bar duties and friendly service are also part of the role.

Qualifikationen

• First class customer service experience.
• Experience in the service industry.
• Confident and comfortable speaking to groups.
• IT skills and ability to use booking systems.

Aufgaben

• Deliver Tennent’s Story brewery tours covering history, brewing process, ingredients and packaging.
• Ensure site health and safety rules and safety of tour groups.
• Operate the booking system to take and update reservations.
• Support the day-to-day bar operations and process payments.
• Maintain cleanliness and provide a welcoming visitor experience.

Kenntnisse

Customer service

Public speaking

Booking systems

IT skills

Weekend availability

Tools

Booking system

Jobbeschreibung

The Scotsman Group is seeking an experienced Weekend Tour Guide to join our Visitor Centre Team at Duke Street, Glasgow. You will deliver Tennent’s Story tours and manage bookings, while ensuring safety and a superb visitor experience.

Ideal candidates will have strong customer service, be confident presenting to groups, and be able to work weekends. Bar duties and friendly service are also part of the role.