Tour Guide

Scotsman; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Stream – up to 40% pay as earned

30% off food and cinema tickets

Hotel and apartment discounts

Scotsman Perks Benefits Portal

Career development through Scotsman St

Job summary

The Scotsman Group is seeking an experienced Weekend Tour Guide to join our Visitor Centre Team at Duke Street, Glasgow. You will deliver Tennent’s Story tours and manage bookings, while ensuring safety and a superb visitor experience.

Ideal candidates will have strong customer service, be confident presenting to groups, and be able to work weekends. Bar duties and friendly service are also part of the role.

Qualifications

• First class customer service experience.
• Experience in the service industry.
• Confident and comfortable speaking to groups.
• IT skills and ability to use booking systems.

Responsibilities

• Deliver Tennent’s Story brewery tours covering history, brewing process, ingredients and packaging.
• Ensure site health and safety rules and safety of tour groups.
• Operate the booking system to take and update reservations.
• Support the day-to-day bar operations and process payments.
• Maintain cleanliness and provide a welcoming visitor experience.

Skills

Customer service

Public speaking

Booking systems

IT skills

Weekend availability

Tools

Booking system

Job description

Who we are?

The Scotsman Group is Scotland’s largest and most diverse hospitality group and we work in partnership with Tennents Story to manage their visitor experience for them.

We are looking for an experienced and talented Weekend Tour Guide Tour Guide to join our fantastic Visitor Centre Team based at Duke Street, Glasgow.

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.


• 30% off of food and cinema tickets in all of our venues across Scotland.


• Hotel and Apartment discounts.


• Access to Scotsman Perks Benefits Portal.


• Career development through our Scotsman Steps training programme.

The Role:

As Tour Guide, your role will include:

• Deliver Tennent’s Story brewery tours covering the history of the famous brand and the brewery, brewing process, ingredients, and packaging operations within the tour.


• Ensure compliance with site Health & Safety rules and ensure tour groups’s safety throughout tour delivery.


• Operating the booking system to take and update reservations for the brewery tours and events.

• Support the day-to-day operation of the bar, including serving drinks, processing payments and providing excellent customer service.


• Maintain high standards of cleanliness, presentation and organisation within the bar and visitor areas.


• Provide visitors with a welcoming and enjoyable experience throughout their visit.

The Person:

The ideal candidate will have:

• First class customer service experience and previous experience in service industry.


• Self-motivated, pro-active and willing to take responsibility for all TVC operations.


• Confident, personable and comfortable speaking in front of groups.


• IT skills and experience in using booking systems.


• Availability to work weekends.