Guest Experience & F&B Associate

Scotsman; Scotland; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Tips via electronic payments

Staff hotel rates

Free club entry

30% off meals

Early pay option

Refer a Friend rewards

Unpaid break not deducted

Scotsman perks

Free meal on duty

Free coffee

Cinema discount

Birthday gift

Job summary

Scotsman Group is seeking a friendly and energetic hospitality team member to join our dynamic venue in Scotland. You will work across restaurant, bar and event spaces, delivering welcoming service and contributing to smooth daily operations.

Responsibilities include greeting guests, taking orders, upselling, delivering meals, handling payments, assisting with event setups and maintaining high hygiene and appearance standards. Prior hospitality experience preferred, flexible shifts required.

Qualifications

• Experience in a restaurant, café, bar, or busy guest service environment is highly preferred.
• Excellent interpersonal skills with guests and team; able to build rapport and communicate effectively.
• Ability to multitask in a fast-paced, high-pressure environment without compromising service quality.
• Willingness to work varied shifts, including evenings, weekends and public holidays as required by business demands.

Responsibilities

• Greet guests warmly, provide menus, and show them to their tables.
• Accurately record food and beverage orders, noting dietary requirements or special requests.
• Possess strong menu and beverage knowledge to confidently suggest pairings and upsell items.
• Check on tables to ensure guests are happy and handle feedback professionally.
• Deliver meals from the kitchen with high standards of presentation and hygiene.
• Set and reset tables quickly, ensuring tableware, glassware and condiments are stocked.
• Take orders and prepare drinks in line with specifications.
• Assist in arranging event spaces and function rooms prior to guest arrival.
• Ensure payment transactions (cash, debit, credit) are processed according to till procedures.

Skills

Guest service

Communication

Multitasking

Flexibility

Job description

Scotsman Group is seeking a friendly and energetic hospitality team member to join our dynamic venue in Scotland. You will work across restaurant, bar and event spaces, delivering welcoming service and contributing to smooth daily operations.

Responsibilities include greeting guests, taking orders, upselling, delivering meals, handling payments, assisting with event setups and maintaining high hygiene and appearance standards. Prior hospitality experience preferred, flexible shifts required.