Heritage Visitor Experience Host

ASVA; Glasgow; On-site; GBP 12,000 - 15,000; Full time

Job summary

The National Trust for Scotland is seeking a Visitor Services Assistant to join the Tenement House, Holmwood and Weaver’s Cottage cluster in Glasgow. You will welcome visitors, support admissions, retail, catering and events, and help share Scotland’s heritage.

Working on a rota across three sites, you’ll contribute to a high standard of service, engage with guests globally, and help generate income while safeguarding the property.”

Qualifications

• Passion for customer service.
• Able to multitask across teams (Catering, Admissions, Retail).
• Strong presentation skills and communication of heritage.

Responsibilities

• Welcome visitors and ensure they have a memorable experience.
• Work across Admissions, Retail, Catering and Events on a rota basis.
• Maintain high service standards and help generate income while keeping site assets safe.
• Collaborate with the team to meet property targets.

Skills

Customer service

Multitasking

Presentation skills

Team collaboration

Job description

The National Trust for Scotland is seeking a Visitor Services Assistant to join the Tenement House, Holmwood and Weaver’s Cottage cluster in Glasgow. You will welcome visitors, support admissions, retail, catering and events, and help share Scotland’s heritage.

Working on a rota across three sites, you’ll contribute to a high standard of service, engage with guests globally, and help generate income while safeguarding the property.”