Weekday Service Advisor | £36k OTE + Service Plan

Pembrook Resourcing; Exeter; On-site; GBP 30,000 - 36,000; Full time

Job summary

Pembrook Resourcing is recruiting an experienced Service Advisor for an Exeter automotive business. You will work Monday to Friday in a busy Aftersales environment, guiding customers through the service and repair journey and maximizing sales opportunities.

The role focuses on delivering excellent customer service, accurate updates, and close collaboration with the workshop team. A proven background in service plans and upselling is preferred.

Qualifications

• Previous experience as an Automotive Service Advisor.
• Strong customer service and communication skills.
• Good understanding of Service and Aftersales operations.
• Confident working in a busy, target-driven environment.
• Professional and organised approach.
• Previous main dealership experience.
• Experience working with service plans and additional sales.
• Strong upselling and customer retention skills.
• Experience using automotive dealer management systems.

Responsibilities

• Manage customers throughout the service and repair journey.
• Book vehicles into the workshop and manage customer requirements.
• Provide clear updates on vehicle progress, additional work and completion times.
• Liaise closely with Technicians and the Workshop team.
• Prepare accurate estimates and invoices where required.
• Identify and maximise appropriate additional sales opportunities, including service plans.
• Maintain excellent levels of customer satisfaction throughout the process.

Skills

Customer service

Communication

Aftersales operations

Upselling

DMS experience

Tools

Dealer Management System

Job description

Pembrook Resourcing is recruiting an experienced Service Advisor for an Exeter automotive business. You will work Monday to Friday in a busy Aftersales environment, guiding customers through the service and repair journey and maximizing sales opportunities.

The role focuses on delivering excellent customer service, accurate updates, and close collaboration with the workshop team. A proven background in service plans and upselling is preferred.