Webchat Health Booking Advisor (Hybrid)

Bupa; Salford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Health insurance

Pension plan

Life insurance

Annual bonus

Onsite gym

Employee discounts

Job summary

Bupa Place in Salford Quays, Manchester is seeking a Health Assessments Booking Advisor to handle self-pay and corporate customers, booking Health Assessments, MSK appointments, GP visits and other primary care products via telephone or webchat.

This permanent full-time role (37.5 hours) is hybrid, with shifts Mon–Fri 8am–8pm and Saturdays 8am–4pm on a rotation. Salary £27,210 plus performance bonus and a strong benefits package.

Qualifications

• Experience in customer service or sales with a focus on up-selling.
• Strong communication skills and service excellence.
• PC literacy with Windows-based packages.

Responsibilities

• Handle inbound and outbound calls to book Health Assessments and other services.
• Arrange appointments within Bupa clinics and liaise with centres daily.
• Communicate with customers via telephone, email or webchat.
• Collaborate with the contracts team to cover corporate customers.
• Offer product upgrades and cross-sell additional services.

Skills

Customer service

Sales / upsell

Communication

Time management

Negotiation

Microsoft Windows

Team targets

Tools

Windows

Job description

Bupa Place in Salford Quays, Manchester is seeking a Health Assessments Booking Advisor to handle self-pay and corporate customers, booking Health Assessments, MSK appointments, GP visits and other primary care products via telephone or webchat.

This permanent full-time role (37.5 hours) is hybrid, with shifts Mon–Fri 8am–8pm and Saturdays 8am–4pm on a rotation. Salary £27,210 plus performance bonus and a strong benefits package.