Healthcare Booking Advisor - Webchat Specialist

BUPA; Eccles; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Bupa Health Insurance

Enhanced pension plan

Annual performance-based bonus

onsite gyms or local discounts

Job summary

Bupa Place in Salford Quays, Manchester, is hiring a Health Assessments Booking Advisor - Webchat. This full-time, 37.5-hour role operates on a hybrid basis from Bupa Place with shifts Mon-Fri 8am-8pm and a rotating Saturday.

You will handle self-pay and corporate customers, booking Health Assessments, MSK appointments and GP visits via phone or webchat. You will work toward revenue targets, support customer-facing teams, and help deliver excellent patient care in a busy health services

Qualifications

• Experience in a customer service or sales environment.
• Strong customer-focused approach with up-selling ability.
• Proficient with Windows and basic IT skills.
• Excellent verbal and written communication skills.
• Able to thrive in a fast-paced, target-driven environment.

Responsibilities

• Meet monthly revenue targets and contribute to annual targets.
• Handle inbound and outbound calls.
• Arrange appointments and liaise with clinics daily.
• Communicate with customers via phone, email or webchat.
• Collaborate with the contracts team to cover corporate customers.
• Offer upgrades and cross-sell other products.

Skills

Customer Service

Sales

Communication

PC Skills

Time Management

Teamwork

Target Driven

Job description

Bupa Place in Salford Quays, Manchester, is hiring a Health Assessments Booking Advisor - Webchat. This full-time, 37.5-hour role operates on a hybrid basis from Bupa Place with shifts Mon-Fri 8am-8pm and a rotating Saturday.

You will handle self-pay and corporate customers, booking Health Assessments, MSK appointments and GP visits via phone or webchat. You will work toward revenue targets, support customer-facing teams, and help deliver excellent patient care in a busy health services