Underwriting & Customer Care Advisor

Bupa; Salford; Hybrid; GBP 28,000 - 31,000; Full time

Benefits offered by this job

25 days holidays + BHs

Private medical insurance

Pension plan

Health & wellbeing programme

Cycle to work

Job summary

Bupa Place, Salford Quays, is seeking a Customer Underwriting Advisor. This hybrid, office-based role supports customers through claims, reviews medical information, and works with healthcare professionals to determine eligibility.

The position emphasizes customer service excellence, accuracy, and empathy in a fast-paced contact centre. Salary starts at £28,200 with progression after two years, with potential hybrid working after sign-off.

Qualifications

• Experience in a busy customer-focused contact centre.
• Excellent telephone manner with strong listening and questioning skills.
• Ability to handle challenging conversations professionally and confidently.
• Attention to detail and ability to analyse information for sound decisions.

Responsibilities

• Speak with customers about claims during early membership stages and set clear expectations.
• Review medical questionnaires and reports to assess eligibility per underwriting terms.
• Liaise with healthcare professionals to obtain medical information for underwriting decisions.
• Clearly communicate underwriting decisions in a professional, empathetic manner.
• Ensure cases and documentation are handled accurately within service levels.

Skills

Customer service

Communication

Problem solving

Attention to detail

Empathy

Time management

Active listening

Job description

Bupa Place, Salford Quays, is seeking a Customer Underwriting Advisor. This hybrid, office-based role supports customers through claims, reviews medical information, and works with healthcare professionals to determine eligibility.

The position emphasizes customer service excellence, accuracy, and empathy in a fast-paced contact centre. Salary starts at £28,200 with progression after two years, with potential hybrid working after sign-off.