Flexible-Hours Admin & Reception Specialist (Healthcare)

Bupa UK; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension

Bupa health insurance

Job summary

Bupa Mindplace Leeds is seeking an Administrative Assistant to manage front-desk activities, handle bookings, and support patient services in a busy centre.

The role is permanent, full-time (37.5 hours) with a salary of £27,900 and excellent benefits, including a rotating shift pattern. You will be the first point of contact for adults and children, ensuring accurate paperwork and friendly, professional service.

Qualifications

• Excellent communication skills, both written and verbal.
• Outstanding customer service and welcoming attitude.
• Administrative and reception experience required.
• Well organised, reliable, proactive mindset.
• Computer literate with basic administrative systems.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet and assist customers, supporting the customer journey to checkout.
• Answer and screen incoming queries by phone and email.
• Maintain a well-presented reception and waiting areas.
• Ensure paperwork is complete for visits, including appointment packs and consent forms.
• Coordinate bookings and clinics, process invoices and payments, and manage records.

Skills

Excellent communication

Customer service

Administrative experience

Reception experience

Well organised

Computer literacy

Medical terminology (desirable)

Job description

Bupa Mindplace Leeds is seeking an Administrative Assistant to manage front-desk activities, handle bookings, and support patient services in a busy centre.

The role is permanent, full-time (37.5 hours) with a salary of £27,900 and excellent benefits, including a rotating shift pattern. You will be the first point of contact for adults and children, ensuring accurate paperwork and friendly, professional service.