Water Network Field Technician - Customer-Facing & Repairs

Thames Water Ltd; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Starting salary £29,000

Annual Leave 24–28 days

Pension scheme

Employee benefits

Job summary

Thames Water Ltd in Bourne End is seeking a Network Service Technician for a full-time, permanent position. You will resolve customer network challenges and support various projects to ensure reliable water supply. A full UK driving licence and strong customer service skills are essential.

The role involves 38 hours per week with a rotating late shift/standby pattern, base location Bourne End, with travel to Thames Valley sites as required. Competitive salary and benefits accompany this role.

Qualifications

• Full UK licence required.
• Excellent customer service and communication skills.
• Enthusiastic, can-do attitude.
• Confident in completing hands-on tasks independently.
• Strong IT skills.

Responsibilities

• Operating and isolating water mains for planned or emergency works.
• Owning and resolving customer queries and complaints at homes or workplaces.
• Supporting project work and leakage detection activities.
• Investigating and resolving network performance issues.
• Ensuring compliance with health and safety procedures and water quality standards.

Skills

Full UK licence

Customer service

Communication skills

Hands-on

IT skills

Tools

IT tools

Job description

Thames Water Ltd in Bourne End is seeking a Network Service Technician for a full-time, permanent position. You will resolve customer network challenges and support various projects to ensure reliable water supply. A full UK driving licence and strong customer service skills are essential.

The role involves 38 hours per week with a rotating late shift/standby pattern, base location Bourne End, with travel to Thames Valley sites as required. Competitive salary and benefits accompany this role.