Network Service Technician

Thames Water Utilities Limited; Bourne End; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Starting salary £29,000 + standby

Annual Leave 24 days increasing to 28

Generous Pension Scheme

Health and wellbeing benefits

Job summary

Thames Water Utilities Limited is seeking a Network Service Technician to resolve customer network challenges and support projects across the Thames Valley. The role involves operating water mains, handling customer queries and commitments, and ensuring safety and quality standards are met.

A UK driving licence is essential, with a company van provided for site travel. Base location is Bourne End; 38 hours per week with a rota including late shifts and standby.

Qualifications

• Excellent customer service and communication skills.
• Full UK driving licence; travelling between sites will be required.
• Strong IT skills; able to use standard computer systems and tools.
• Confidence completing hands-on tasks independently to the best of your ability.

Responsibilities

• Operate and isolate water mains for planned or emergency works.
• Own and resolve customer queries and complaints at homes or workplaces.
• Support project work and leakage detection activities.
• Investigate and resolve network performance issues.
• Ensure compliance with health and safety procedures and water quality standards.
• Travel between Thames Valley sites; a company van will be provided.

Skills

Customer service

Communication

Driving licence

IT skills

Independent worker

Job description

This is an exciting and varied customer facing role where day to day you will be resolving customer network challenges to ensure minimal disruption to customer supply. You will be supporting with a variety of projects, ensuring the best service is given to our customers, helping with anything from pressure issues to emergency repairs.

Base Location: Bourne End - SL8 5NT, travel to other Thames Valley sites required.

Hours: 38 hours per week, plus rota (1 in 8 late shifts & standby rota)

What you will be doing as a Network Service Technician

• Operating and isolating water mains for planned or emergency works.
• Owning and resolving customer queries and complaints at their homes or places of work.
• Supporting project work and leakage detection activities.
• Investigating and resolving network performance issues.
• Ensuring compliance with health and safety procedures and water quality standards.
• Full UK licence as travelling between sites will be required, a company van will be provided.
• Excellent customer service and communication skills.
• An enthusiastic, can-do attitude.
• Confidence at completing hands‑on tasks independently to the best of your ability.
• Strong IT skills.

Additional skills and experiences would be great to have/bring

• Basic knowledge of domestic plumbing or water mains/leakage would be desirable

We're the UK's largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It's a big job and we've got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you'll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you're looking for a sustainable and successful career where you can make a daily difference to millions of people's lives while helping to protect the world of water for future generations, we'll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family.

Why choose us?

Learn more.

We're committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that's extra time, accessible formats, or anything else just let us know, we're here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you'll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It's also a great opportunity to learn more about our business and meet colleagues.

• Starting salary of £29,000, plus additional standby payments
• Annual Leave - 24 days holiday per year increasing to 28 with the length of service (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets
• Generous Pension Scheme through AON
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.